Make a freedom of information (FOI) request

The Freedom of Information Act gives everyone the right to request written or recorded information held by Suffolk County Council.

The Environmental Information Regulations Act 2004 (EIR) allows access to information about the environment, including water, air quality and details of animal and plant life in Suffolk.

Data protection provides access to information held by Suffolk County Council that constitutes personal information covered by the Data Protection Act. Find out how to contact the data protection team.

Check the publication scheme (Word, 847KB) and search for previous FOI and EIR responses to see if the information you want has already been published before you make a request

Requests for information under can be made by email or by writing to us.

 

1. Information about services provided by Suffolk County Council are available on this website.

You may find the search facility at the top of the page useful.

The A-Z of council services may also be useful to find the information or service you are looking for.

If you are unable to find the information you are looking for on our website then please use the Contact Us page.

 

2. Suffolk County Council is not responsible for every service in Suffolk.

Many services are run by the 7 district and borough councils within Suffolk, including:

  • bin or refuse collections and brown bins
  • council tax payment, homes and housing rent
  • parking fines and permits
  • planning applications
  • swimming pools, parks and leisure centres
  • abandoned animals; stray cats or dogs

Once you have submitted your request you will receive an acknowledgement.

We will then endeavour to answer your request within 20 working days.

In certain circumstances we are allowed to take longer to respond.

Some information may be withheld to protect various interests. This is allowed under the terms of the FOI and EIR Acts. If we withhold information for these reasons we will let you know why.

For more information about what you can expect from us visit the Information Commissioner's website.

We only accept Freedom of Information requests. Data protection enquires need to go to the data protection team.

Contact us if you have any queries about Freedom of Information requests.

When submitting a request:

  • ensure you submit your request in writing or email, as this is a requirement of the FOI Act 2000
  • include your name and email or home address for correspondence 
  • be as clear and specific as you can, avoiding the use of jargon
Email information.management@suffolk.gov.uk
Telephone

01473 265960

Address

Information Management Services
Suffolk County Council
Constantine House
Constantine Road
Ipswich, IP1 2DH