Pay for a school trip

The quickest and easiest way to pay for your child's school trips is online, provided the school has signed up to this online service.

You can pay:

for maintained primary or middle school trips
for more than 1 child at the same school or another school
by credit or debit card

It takes about 5 minutes to pay for a school trip online.

We recommend you do not use Internet Explorer to access our payment system, as you may experience more issues compared to other web browsers.

To begin the payment process click the green Start button below.

Start

The following FAQ have been compiled to help answer any questions you may have around the process of paying for a school trip online.

How do I know what trips I can pay for?

The school should give you a list of the trips to enable you to pay for these.

My school isn't shown on the list, how can I pay?

If your school is an academy you cannot use the online payments system.

If you school is not an academy you should contact the school.

I've tried to pay but I get a technical error on the payments page, what do I do?

Contact the Customer Service Team for assistance:

0345 606 6067
customer.services@suffolk.gov.uk

The school trip has been cancelled, how do I get a refund?

You should contact the school for a refund. They will then request a refund from the Customer Service Team.

This should be back in your account within 3 working days.

Set up your school

To sign your school up to the online payments system for school trips please email income@suffolk.gov.uk with the following message:

"Please could you enable [SCHOOL NAME], [SCHOOL NUMBER] for online payments for school trips."

Queries about received payments

If you have queries about details of payments received you can contact School's Choice at services@schoolschoice.org, as this will be shown as part of weekly file download.

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Pay for a school trip

What you need to make a payment

Frequently asked questions (FAQ)

Information for schools