Pay for a school trip

In order to pay online your school needs to have signed up for this online facility.

Contact the school to find out whether they are signed up for this service.

To pay online you will also need the details of the:

• child or children you are paying for
• school trip
• debit or credit card you are paying with

The following FAQ have been compiled to help answer any questions you may have around the process of paying for a school trip online.

How do I know what trips I can pay for?

The school should give you a list of the trips to enable you to pay for these.

My school isn't shown on the list, how can I pay?

If your school is an academy you cannot use the online payments system.

If you school is not an academy you should contact the school.

I've tried to pay but I get a technical error on the payments page, what do I do?

Contact the Customer Service Team for assistance:

• 0345 606 6067
• customer.services@suffolk.gov.uk

The school trip has been cancelled, how do I get a refund?

You should contact the school for a refund. They will then request a refund from the Customer Service Team.

This should be back in your account within 3 working days.

Set up your school

To sign your school up to the online payments system for school trips please email income@suffolk.gov.uk with the following message:

"Please could you enable [SCHOOL NAME], [SCHOOL NUMBER] for online payments for school trips."

Queries about received payments

If you have queries about details of payments received you can contact School's Choice at services@schoolschoice.org, as this will be shown as part of weekly file download.