You can read Suffolk County Council's statement on our website.
![Councillor Peter Gould](/image-library/peter-gould-ws-hr-1.xb6cb8b20.jpg?width=470&height=256&fit=crop&quality=75&format=webp)
You can read Suffolk County Council's statement on our website.
The quickest and easiest way to pay for your child's school trips is online, provided the school has signed up to this online service.
You can pay:
It takes about 5 minutes to pay for a school trip online.
We recommend you do not use Internet Explorer to access our payment system, as you may experience more issues compared to other web browsers.
Our online services are safe to use. You can read our online service safety page to find out more about the security of our websites, online forms and portals.
In order to pay online your school needs to have signed up for this online facility.
Contact the school to find out whether they are signed up for this service.
To pay online you will also need the details of the:
The following FAQ have been compiled to help answer any questions you may have around the process of paying for a school trip online.
The school should give you a list of the trips to enable you to pay for these.
If your school is an academy you cannot use the online payments system.
If you school is not an academy you should contact the school.
Contact the Customer Service Team for assistance:
You should contact the school for a refund. They will then request a refund from the Customer Service Team.
This should be back in your account within 3 working days.
To sign your school up to the online payments system for school trips please email income@suffolk.gov.uk with the following message:
"Please could you enable [SCHOOL NAME], [SCHOOL NUMBER] for online payments for school trips."
If you have queries about details of payments received you can contact School's Choice at services@schoolschoice.org, as this will be shown as part of weekly file download.