Report a faulty street light

Report a faulty or obscured street light quickly and easily online, what we need know about the fault and when the repair will be completed by Suffolk Highways.

Most street lights, mainly found in residential areas, are turned off between 11.30pm and 6:00am in accordance with our Part Night Lighting Policy. Find out more about street lighting.

Emergency faults

If a street light is showing any of the following it's an emergency:

  • exposed electrical wires
  • 4 or more adjacent lights out, whole streets. adjacent streets
  • damaged or leaning street columns, lit bollards, lit signs or street lights
  • missing bollards
  • flashing lights (wig wags) outside schools not working
  • Belisha beacons at zebra crossings not working

To report any of the above emergencies, please call our Customer Service Team on 0345 606 6171.

Non-emergency faults

For all other problems, it's quicker an easier to report a fault by using our online reporting form. 

When will repairs be completed?

We aim to repair routine faults (such as replacing bulbs) within 1 month.  Other faults are likely to take longer, depending on the repair(s) required and the availability of specialist staff or equipment.

Priority is given to dangerous faults such as exposed wires and are normally made safe within 2 hours.

Our online services are safe to use. You can read our online service safety page to find out more about the security of our websites, online forms and portals.