Suffolk has over 3,500 miles of public rights of way and 12,000 acres of open access.
Do not report a problem online if it poses an immediate danger to public safety - call 0345 606 6171
Reporting a problem takes about 2 minutes.
By using the Highways Reporting Tool, you're agreeing to our terms of use.
You can begin by clicking the Start button, or read the instructions below for further guidance.
StartBefore reporting
Do not report a problem online if it poses an immediate danger to public safety - call 0345 606 6171
To report a public right of way problem, you will need to provide the following information:
- The location of the problem (please see the tab on How to use the reporting tool)
- Detailed description of the problem
- Your personal information (such as your name, address and contact details)
Check for existing report
You can check if a problem has already been reported by clicking on the Show Key button on the map.
The coloured icons show the progress of each report.
How to use the reporting tool
1. Read the information on the entry screen then click the Continue button
2. Find your location by typing the road name, parish or postcode of the problem in the search box. (You can also use the "Find my location" button in the bottom right-hand corner of the screen.)
3. Click on the map to plot the location of the problem (you can drag and drop the pin to pinpoint the exact location)
4. Complete the Report a Problem form
5. Click the Submit Report button
After reporting
When we receive your report, we will investigate and make a decision on any action that may need to be taken and by when.
The county council will prioritise highway resources according to the nature of the defect and the level of public use of the route. Defects affecting public safety will be given a high priority.
If you provided an email address, you'll receive a reference number for your report and updates on what will happen next.
If you did not provide an email address you can still check for updates - use the search box or zoom in to your report location and click on the coloured pin for information.
Other ways to report
By reporting online you are helping us to save money which can be spent on services elsewhere.
However, there are other ways to contact us to report a problem or find out more information:
- call 0345 606 6171
- email customer.services@suffolk.gov.uk