You can read Suffolk County Council's statement on our website.
![Councillor Peter Gould](/image-library/peter-gould-ws-hr-1.xb6cb8b20.jpg?width=470&height=256&fit=crop&quality=75&format=webp)
You can read Suffolk County Council's statement on our website.
Our Highways Reporting Tool allows you to report a new obscured, missing or damaged sign and monitor the status of existing reports.
You can only report issues with unlit signs using the tool. If there is a problem with a lit sign report it using our street lighting and lit sign tool.
Do not report a problem online if:
Reporting a problem takes about 2 minutes.
By using the Highways Reporting Tool, you're agreeing to our terms of use (see "Before reporting" below)
You can begin by clicking the Start button, or read the instructions below for further guidance.
You can check if a problem has already been reported by clicking on the Show Key button on the map.
The coloured icons show the progress of each report.
Please ensure you understand our terms of use before using the reporting tool.
To report or request an unlit sign you will need to provide the following information:
There is also an option to add a photo if you are able to, but this is not a requirement.
1. Read the information on the entry screen then click the Continue button
2. Find your location by typing the road name, parish or postcode of the problem in the search box. (You can also use the "Find my location" button in the bottom right-hand corner of the screen.)
3. Click on the map to plot the location of the problem (you can drag and drop to pinpoint the exact location)
4. Complete the Report a Problem form
5. Click the Submit Report button
We will investigate your report and decide if any reactive action is required against our Highway Maintenance Operational Plan (HMOP) for road signs.
The response to a report is based on:
If you provided an email address, you'll receive a reference number for your report and updates on what will happen next.
If you did not provide an email address you can still check for updates - use the search box or zoom in to your report location and click on the coloured pin for information.
Reporting a non-emergency problem online is quicker and easier. It also saves money, which can be used to improve services.
But you can report a problem by email or phone using the following contact details:
When using the reporting tool, you must not:
We reserve the right to remove messages at any time for any of the above.
For serious or persistent breaches of these guidelines, we reserve the right to prevent users from making further reports.