Report a highways issue

Our Highways Reporting Tool allows you to report a new defect and monitor the status of existing reports. Reporting a problem takes about 2 minutes.

Do not report a highways problem online if:

• it poses an immediate danger to public safety - call 0345 606 6171. Read more about Highways Emergencies.
• it’s on a trunk road in Suffolk - call the National Highways Information Line on 0300 123 5000.
• it's on a private road.

Read the highways reporting tool terms of use and user guidance.

Where can I find out about highways services?

Visit the Roads and Transport page for details on our services, including:

• Bridges and highway structures
• Community self-help scheme
• Drainage
• Dropped kerbs
• Highway licences
• Highway maintenance and Roads, pavements and verges
• Parking regulations and moving traffic enforcement
• Residential parking schemes
• Roadworks
• Street lighting
• Traffic management
• Traffic signals and pedestrian crossings
• Winter Gritting

Contact us 

Find out how to contact Customer Services quickly and securely using live chat. 

You can also find options to help yourself online, and phone us if needed.