Reporting highway maintenance emergencies

Find out how to report an emergency, what an emergency is and what we need to know to assess the situation.

How to report a highways emergency

Call 0345 606 6171 to report a highways problem that poses an immediate danger to the public.

What to include

When you report an emergency, please provide:

a description of the emergency (size or extent of problem, when it happened and the current situation)
the location (e.g. outside No. 5, The Street, "somewhere town", or road number and location)
your name and telephone number so we can contact you if we need more information

What is an emergency?

Manholes or gratings are missing, broken or collapsed
Damaged streetlights, traffic signals, lit bollards, lit signs
Fallen tree or branch blocking part or all the road or path
Debris, including mud, chemical and clinical waste
Diesel or oil spillages across the road
Extensive flooding resulting in road being impassable.
This doesn't include burst pipes or water mains, which you need to contact Anglian Water
Large dead animals, for example cattle/deer/horse causing obstruction
Overhead cables fallen across the highway
Potholes (only potholes with a minimum diameter of 200mm and depth of 100mm on A roads and main distributor roads will be treated as a 2 working day repair)
Road signs and other street furniture damaged so they are a direct danger or obstruction to the travelling public, for example it's bent into the path of vehicles
Structure collapse, for example bridge, culvert, wall, fences, scaffolds, hoarding
Traffic signals including wires exposed, physical damage to column or red lamp

Please note: we manage most roads in Suffolk, however we do not maintain:

private roads - these are the responsibility of their owner
trunk roads - problems with these roads should be reported to the National Highways Information Line
on 0300 123 5000

Read our quick guide to find out information and details on highway emergencies: Highway emergencies quick guide (PDF, 183KB).

If you'd like to read other guides similar to this, on highways topics such as cyclic drainage, visit our quick guides page.

Information we need about emergency situations

**List of emergency situations**
Emergency	Information we need to assess the situation
Chemical spillage	What the chemical is (any details from the Hazchem plate on the vehicle) How much has been spilled Is it a drip or flowing water? Is it close to a river, stream or ditch? Name of the haulier (on the lorry)
Clinical waste spillage	Type of waste and what it is (information from labels or packaging that you can see) If there are any hypodermic needles visible
Dead animal(s) in road	Type and size of animal If the animal isn't causing an obstruction or potential danger and the road is still passable contact the district or borough council.
Debris in road	What is the material and how much is there
Flooding on road	Visit our Flooding and drainage pages for more information.
Missing, broken or collapsed manhole or grating cover on road	Is the cover on the highway? (if it's on private or district council land contact the owner of the property) What has happened to manhole or grating cover Type and size Any markings on the cover (e.g. British Telecom, Anglian Water)
Mud on road	Amount of mud Length of road affected Where has it come from (we are only responsible if it is causing a danger to the travelling public) Any information on who has deposited the mud
Oil, diesel or paint spillage	What is the spilled material? How big the spillage is Length of road affected (e.g. whole road, one lane only) Is it close to a river/stream/ditch
Fallen overhead cables	What kind of cables (electricity or telephone) Are tangled in a tree branch Location (e.g. across whole road, one lane only)
Potholes	Only potholes with a minimum diameter of 200mm and depth of 100mm on A roads and main distributor roads will be treated as a 2 working day repair Size and depth of the hole Type of road the pothole is on (e.g. "A" or main distributor road) Location in the road (e.g. middle or edge of road)
Damaged road sign	Type of sign Any details of the person who caused the damage
Damaged safety fences, guardrails or barriers	Only damaged safety fences on "A" roads and leading up to bridges should be reported as emergencies. This includes broken or sharp edges sticking into the road or pavement In most cases fencing is owned by the adjacent property owner and shouldn't be reported to us unless the damage blocks the highway
Damaged street lights, lit bollards or lit signs	The following incidents should be reported as an emergency: exposed electrical wires 4 or more adjacent lights out damaged columns, bollards, signs or lights flasher units outside schools not working belisha beacons at zebra crossings not working Visit street lighting for more information.
Traffic accidents	Road traffic accidents should be reported to the Police.
Damaged or faulty traffic signals	Type of traffic signal (e.g. pedestrian crossing, vehicle activated sign) Visit traffic signals for more information.
Fallen tree or branches in road or path	Size of tree or branch Is the road or path blocked? (If yes, is there an alternative route available?) Is the road passable? Has the location been made safe? Has the tree fallen across or brought down electricity or telephone cables? Is the tree on the ground or caught up in cables? Any details of who owns the tree
Snow or ice on road	Visit salting, gritting and snow clearing for more information

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