Traffic signals and pedestrian crossings

Learn how to report a problem with a traffic signal or vehicle activated sign.

Report a problem

To report a problem with:

  • permanent traffic lights
  • a signal problem on a puffin, pelican, or toucan crossing
  • a vehicle activated sign
  • signal controls at a junction

Call Swarco on 0800 298 6815 between 8am and 4pm. Outside of these hours, please call 0345 603 1433.

Please have the following information available:

  • parish or town
  • road name or number, for example B1078
  • type of traffic signal, for example toucan crossing
  • the type of fault (what's not working)
  • which direction you were travelling in
  • what side of the road is the traffic signal on

The repair of signals is prioritised based on the type of fault. This is to make sure that any fault that causes immediate danger is dealt with first, for example a red light that isn't working.

If Swarco advise they do not maintain a vehicle activated sign on our behalf, we are not responsible for the sign. You will need to contact the local town or parish council as they may own the sign or know the owner.

Contact us

Find out how to contact Customer Services quickly and securely using live chat.

You can also find options to help yourself online, and phone us if needed.

Contact Customer Service