You can read Suffolk County Council's statement on our website.
![Councillor Peter Gould](/image-library/peter-gould-ws-hr-1.xb6cb8b20.jpg?width=470&height=256&fit=crop&quality=75&format=webp)
You can read Suffolk County Council's statement on our website.
By using the Highways Reporting Tool, you are agreeing to our terms of use shown below.
Please ensure you understand our terms of use before using the reporting tool.
When using the reporting tool, you must not:
We reserve the right to remove messages at any time for any of the above.
For serious or persistent breaches of these guidelines, we reserve the right to prevent users from making further reports.
You can find out more about how we use your personal data by accessing our privacy notice.
Use the Highways Reporting Tool to see if the problem has already been reported.
Click on the Show Key button on the map; the coloured icons show the progress of each report.
1. Read the information on the entry screen then click the Continue button
2. Find your location by typing the road name, parish or postcode of the problem in the search box. (You can also use the "Find my location" button in the bottom right-hand corner of the screen.)
3. Click on the map to plot the location of the problem (you can drag and drop to pinpoint the exact location)
4. A red pin will be displayed indicating Report Logged
5. Complete the Report a Problem form
6. Click the Submit Report button
If you provide an email address, you'll receive a reference number for your report and updates on what will happen next.
We'll investigate your report, and make a decision on any action that may need to be taken and by when.
The response to a report is based on:
If you provided an email address, you'll receive a reference number for your report and updates on what will happen next.
If you did not provide an email address you can still check for updates - use the search box or zoom in to your report location and click on the coloured pin for information.
The colour of the pins on the highways reporting tool changes as the report is assessed.
Highways reporting tool pins image (20KB)
Red pin - Report Logged - remain red until we have made a decision on the action to be taken - at which point the pin will change to one of the following colours:
Blue and Green pins disappear from the highways reporting tool after 14 days.
You can read more about how we manage and prioritise pothole repairs.
Reporting a non-emergency problem online is quicker and easier. It also saves money, which can be used to improve services.
However, you can report a problem by email or phone using the following contact details: