We'll investigate your report, and make a decision on any action that may need to be taken and by when.
The response to a report is based on:
- the type of problem
- what road category the report is on
- risk to public safety
If you provided an email address, you'll receive a reference number for your report and updates on what will happen next.
If you did not provide an email address you can still check for updates - use the search box or zoom in to your report location and click on the coloured pin for information.
The colour of the pins on the highways reporting tool changes as the report is assessed.
Highways reporting tool pins image (20KB)
Red pin - Report Logged - remain red until we have made a decision on the action to be taken - at which point the pin will change to one of the following colours:
- Yellow pin - works ordered
- Gold pin - further investigation of the reported issue is required
- Blue pin - the defect does not require immediate action but will be monitored as part of routine inspections
- Green pin - a decision has been made on any action to be taken and the report is closed. This could mean work being undertaken after the date of closure of the report, or that the issue reported is not our responsibility and we have provided the reporter with details of where the report should be redirected
Blue and Green pins disappear from the highways reporting tool after 14 days.
You can read more about how we manage and prioritise pothole repairs.