Information about potholes, including how we inspect, monitor and repair them in Suffolk.

It's not possible for repairs to be carried out everywhere at the same time, meaning repairs have to be prioritised using a risk-based approach.

The busier a road or footway is in terms of traffic, the greater the chance of defect causing a problem. Therefore Suffolk Highways gives greater priority to the repair of roads that carry the most vehicles.

We carry out regular safety inspections on the roads however, potholes and other defects may occur between these inspections - particularly following freezing conditions when water in the road freezes and expands, cracking the road surface.

Details on how to report a pothole and information on our repair criteria for highway defects can be found below. 


Find out how to contact Customer Services quickly and securely using live chat.

You can also find options to help yourself online, and phone us if needed.