Children and Young People's Portal

The Children and Young People’s Portal is an easy to use, secure space where you can complete and send forms directly to the right children’s services team.

The first time you complete a form you will be asked to create a new portal account. It’s quick and easy to register for an account.

To make sure the information you send to us is secure, you will need to log into this account every time you access the portal.

Once logged in, all information is stored securely in-line with our organisational privacy notices.

Go to the Suffolk Children and Young People's Portal

Report a child safeguarding concern

Tell us if you’re worried about a child or young person at risk of abuse, harm or neglect.

Make a referral for Early Help Services 

Request support for a child, family or young person (under 18) by completing a Common Assessment Framework (CAF) form.

Fostering and adoption (coming soon) 

Speak to us for help, advice and more information about fostering and adoption.

Make a parenting referral

Complete a referral for a parenting course.

Professionals area 

Forms specific to professionals working with us.

Download the Children and Young People’s Portal user guide (PDF, 786KB).

Walkthrough videos 

Log into your account Changing your password
Forgotten your password CAF tips and tricks

To register you will need to:

  • enter your forename and surname
  • enter your email address
  • create a password (8 characters including an upper-case letter, a number and a special character)

You will then be emailed a unique verification code which is valid for 10 minutes. Once it’s expired you will need to begin the process again. The registration process is only complete once the code is entered and accepted.

The code can take up to 5 minutes to arrive. If it doesn’t arrive after this time:

  • check your spam/junk/clutter folders (add to your trusted sender list to avoid future emails being sent to these folders).

  • check with your IT/email provider to make sure emails from are not being blocked, delayed or temporarily quarantined. Your IT/email provider may need to update their spam email policies to ensure these emails are delivered into your mailbox without delay.

To log into the portal, use your email address and the password used to register

Each time you log in a unique verification code will be emailed to you. This is valid for 10 minutes and can only be used once.

The code will usually arrive within 5 minutes (if it doesn’t please check your spam/junk/clutter folders as it will likely be in there).

Please allow time for the login verification code to arrive before requesting another one. By requesting another verification code the first code generated (remember this could still be on its way to you), will not work.