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Internet and broadband services

Find out what internet and broadband services we can provide for schools.

Suffolk Schools Broadband service

It has never been more important for high speed, secure, reliable broadband connections that support the delivery of education either in the classroom or remotely using virtual classroom technologies like Microsoft Teams or Zoom.

Through our partners, Suffolk County Council can provide schools and education establishments with a range of private public sector compliant network connections including, Full Fibre to the Premises (FTTP) and Fibre to the Cabinet (FTTC) circuits. The service runs on a public sector compliant network connection and includes DDoS protection, managed firewalls and Smoothwall web filtering.

Suffolk County Council has also been working with the Department for Education and the Department for Digital, Culture, Media and Sport (DCMS) to obtain funding for Suffolk schools for full fibre 1Gb capable broadband connections. In these locations CityFibre dedicated fibre to the premise circuits are available throughout 2020/21 with no installation costs. Find out more about the Suffolk Cloud Network

Suffolk schools broadband service benefits

  • New Full fibre to premises circuits with no legacy technology
  • Fully managed public sector compliant service with a single point of contact for issues and requests
  • Smoothwall content filtering to keep children safe on-line
  • Distributed denial of service (DDoS) protection to prevent cyber-attacks targeted at schools on the network
  • Low latency connections as the network has been designed and optimised to process very high volume of data messages with minimal delay. This means no waiting around for websites to load.
  • 1Gb connection delivering download speeds of over 900Mbps with bandwidth that is comfortably able to cater for future growth in the number of devices you have in the school.

Withdrawing from the Broadband Service

This service is purchased on a 12-month rolling contract and, in order to withdraw from this service, you must provide, in writing no less than 4 months’ notice, at which point you will be informed of the estimated cease date.

Please ensure that your new provider is in place prior to the cease date as the circuit cannot be reconnected once it has been switched off by the 3rd party suppliers.

If for any reason your new supplier is delayed in connecting your new service, please inform us as soon as possible to extend the cease date, to avoid any disruption.

The onsite hardware (CPE) remains the property of Suffolk County Council/MLL Telecom and must be returned following termination of service. Failure to do so may result in an additional charge. 

If you have any questions about broadband services or another IT service, please contact the IT Service Desk on 01473 265555 or email

Frequently Asked Questions (FAQ)