How roadworks may affect you

Yes, the majority of the time you will be able to. When the road is closed, staff on-site will be able to make sure that you can get through safely.

If the works are taking place directly outside your property, staff will do everything they can to make sure that you still get in when you want to. However, if for example, they are digging up the road or path right outside your property which obstructs your access, there may be periods of around 15 to 20 minutes when you may temporarily not be able to get in or out whilst they make safe the area. 

We notify the below services of works taking place across the county.

• emergency services
• local bus operators
• councils for bin collections.

If an emergency vehicle needs to get in, access would immediately be made available. Access will also be made available for any residents needing to leave their property immediately for an emergency situation - please speak to a member of the team on site who will assist.

If you know that you will require access during the works for deliveries or at short notice, please speak to a member of staff on site and let them know when and what times access is required. Teams will do all they can to try and accommodate your request however, due to health and safety reasons access may not always be possible.

Depending on the type of works being undertaken, it may be necessary for you to temporarily park your vehicle elsewhere at a nearby location. Teams will do all they can to assist residents however, the safety of the operatives and residents is paramount. If for medical reasons this is not possible, please make the teams on site aware so they can ensure arrangements are made.

If your bin was not collected due to roadworks taking place, your local district/borough council will arrange for their teams to return at a later time.

To report a missed bin collection, please contact your local district/borough council.

To find your nearest council, please visit Borough, district, parish and town councils

Where appropriate, signs saying "Businesses open as usual" will be installed.

Depending on the type of work being carried out and the equipment required, means that works can be noisy. Teams will do everything they can to keep noise to the minimum.

Roadworks are planned in advance, however, to consider bad weather or other delays, dates are given that cover the range of days that staff could be on site (with a few extra days planned in just in case). If major changes to the dates of works are required, the information boards on sites will be updated.

When a road closure and a diversion route is in place, it needs to be a route that can be accessed by all shapes and sizes of vehicles. The diversion will be as clear as possible, but people may choose to use other local roads. Read more about diversion routes for road closures. 

Sometimes teams need to leave the works with barriers around them so that new surfaces can finish curing. Often teams are scheduled to collect the signs at a later date. Occasionally signs might be left behind by mistake. If they are still at the location more than two weeks after the works have finished, give us a call on 0345 606 6171 and we will assist with getting them collected.

There is no statutory provision for compensation from loss of business or additional costs incurred caused by roadworks, or other disruptions on the highway. Businesses should acquire relevant business interruption insurance to cover such losses.