Booking a Recycling Centre time slot

How to book a 15-minute time slot online to visit a Recycling Centre in Suffolk and what rules you need to follow during your visit.

Book a time slot to visit a Recycling Centre. Re-use shops are open and accepting donations.

From 19 July 2021 the booking system will continue alongside changes to Suffolk Recycling Centres (PDF, 298KB) (following the easing of COVID-19 restrictions.) Find out more on suffolkrecycling.org.uk.


Do not visit a Recycling Centre if you or anyone in your household or support bubble:

  • has tested positive for COVID-19 within the last 10 days
  • has COVID-19 symptoms
  • if you're shielding or at greatest risk from COVID-19

Booking a time slot

The booking system:

  • reduces the waiting times of visitors to each Recycling Centre
  • helps manage traffic to avoid a dangerous build-up of vehicles on the roads
  • allows site users to plan ahead and visit at an agreed time without having to queue

You can book a time slot up to 7 days in advance.

To book a slot you'll need to:

  • provide an email address
  • tell us whether you are bringing waste from your own household or from a business
  • the make and registration number and which sort of the vehicle you're arriving in
  • if you're a pedestrian or cyclist

Please be aware that until further notice:

  • only pre-booked vehicles are permitted on site
  • vans, cars with small trailers* and business waste are now accepted at all sites, including Haverhill
  • cars with larger trailers* can book a 30 minute slot
  • vans with trailers will not be allowed on any site

*Note

  • Small trailers must be no more than 750kg max gross weight, single axle and unbraked.
  • Large trailers can be over 750kg max gross weight, double axle or unbraked

Recycling Centres COVID-19 rules

You must:

  • arrive in the vehicle you registered when booking (if driving)
  • wear a face covering if possible (this is not a legal requirement, but is encouraged for your own safety and others)
  • wash your hands before and after your visit (and wear gloves if possible)
  • stay in the car until parked (including passengers)
  • more than one adult can unload
  • staff can assist if requested but you and the staff must wear a face covering
  • ensure any COVID-19 waste is left at home for 72 hours (3 days) before double-bagging and bringing to site

Book a 15-minute slot to deposit household waste:

  • using a car
  • using car with a small trailer
  • as a pedestrian
  • as a cyclist

Appointment times refer to current British Summer Time. Please ignore references to UTC+0:00.

Email confirmation

If you do not receive a booking confirmation email within 1 hour, please check your spam/junk folder. If you still cannot find it, email waste.management@suffolk.gov.uk with full details of your booking and we will check it for you. Do not make another booking.

Before you visit

Please do not arrive more than 5 minutes before the start of your scheduled time slot. We will try to ensure you enter the site at your designated time, however, please be aware some sites are required to close temporarily to empty containers.

You can only make one booking for any Suffolk Recycling Centre per household or vehicle in a 7 day period.

This is to allow as many visitors to sites as possible. We reserve the right to cancel any multiple bookings made in a 7 day period.

How do we use and store your data?

Read Suffolk County Council's data protection policy.

Book a 30-minute slot to deposit trade waste or household waste:

  • using a van (including car-derived vans)
  • using a a trade car or a car with a trailer, over 750kg max gross weight and/or double axle and/or braked. (Vans with trailers will not be accepted on any site.)

Start by selecting the type of waste you will be bringing to site. If you have any queries, please read the Q&As on suffolkrecycling.org.uk.

Appointment times refer to current British Summer Time. Please ignore references to UTC+0:00.

Email confirmation

If you do not receive a booking confirmation email within 1 hour, please check your spam/junk folder. If you still cannot find it, email waste.management@suffolk.gov.uk with full details of your booking and we will check it for you. Do not make another booking.

Before you visit

Please do not arrive more than 5 minutes before the start of your scheduled time slot. We will try to ensure you enter the site at your designated time, however, please be aware some sites are required to close temporarily to empty containers.

You can only make one booking for any Suffolk Recycling Centre per household business or vehicle in a 7 day period.

This is to allow as many visitors to sites as possible. We reserve the right to cancel any multiple bookings made in a 7 day period.

How do we use and store your data?

Read Suffolk County Council's data protection policy.

Find opening times on suffolkrecycling.org.uk for:

Closures may also occur in emergencies or due to severe/extreme weather. Please check for latest information on Twitter @Suffolkrc before setting off as we're unable to contact you directly.

Visit suffolkrecycling.co.uk where you can find an extensive list of Q&As.

Advice and latest published on Twitter

You can also get latest updates on closures or service changes @suffolkrc.