The Police and Crime Panel has the statutory role of overseeing all complaints against the PCC and informally resolving non-criminal complaints. This is set out in detail in the Elected Policing Bodies (Complaints and Misconduct) Regulations 2012 and the Home Office Guidance.
The Panel may delegate any or all of these powers, with certain limitations, under Section & of Part 1 of the Regulations.
All complaints
The Panel has delegated the following function to the Chief Executive of the Office of the PCC:
Complaints in which the Chief Executive of the Office of the PCC considers that s/he has an actual or perceived conflict of interest will be passed to the Monitoring Officer of Suffolk County Council for assessment.
Non-serious complaints
Where complaints do not involve allegations which may amount to a criminal offence by the PCC or senior office holders, the Panel has delegated the following function to the Monitoring Officer of Suffolk County Council:
Serious complaints
Where complaints involve allegations which may amount to criminal offence by the PCC or senior office holders, the Panel has delegated the following function to the Chief Executive of the Office of the PCC:
How to make a complaint
If you have a complaint about the Suffolk Police and Crime Commissioner (PCC) please make your complaint in writing to the Chief Executive at the following address:
The Office of the Police and Crime Commissioner
Police Headquarters
Martlesham Heath
Ipswich
Suffolk
IP5 3QS
Alternatively, you can contact the PCC’s Chief Executive by email to: spcc@suffolk.pnn.police.uk or telephone: 01473 782773.
How complaints are handled
For information on how the Office of the PCC deals with complaints which are its responsibility, or if you wish to write to the Police and Crime Commissioner with compliments or comments about policing in Suffolk, please see the PCC website: www.suffolk-pcc.gov.uk/complaints
If you have any queries about the Suffolk Police and Crime Panel, then please contact: Suffolk County Council Committee Services Team on telephone: 01473 265119, email: committee.services@suffolk.gov.uk.
Appealing a decision relating to a complaint
Complainants who are dissatisfied with the way in which their complaint has been handled are encouraged to refer the matter to the Monitoring Officer of Suffolk County Council, or the Chair of the Police and Crime Panel at the following address:
Suffolk County Council
Endeavour House
8 Russell Road
Ipswich
Suffolk
IP1 2BX
Alternatively, you can contact SCC's Monitoring Officer by email on:
monitoring.officer@suffolk.gov.uk.
