How to access continence products

Details of who is eligible for continence products and how to access products.

Important – Changes to this service from 1 June 2026

From Monday 1 June 2026, the management of the Children in Care Health Team, Learning Disability Community Nursing Behavioural Support service, Continence Product and Enuresis (bedwetting) service will transfer from Suffolk County Council to West Suffolk NHS Foundation Trust.

There will be no changes to the services provided, and support will continue as normal.

For the latest information, please visit the websites listed:

If you need to contact the new service for continence products please email: Continenceproducts@wsh.nhs.uk 

Funding is provided by the Integrated Care Board (ICB) to support continence product provision. The funding is provided as a contribution to the young person’s daily requirement, families may need to purchase additional products to fully meet needs. If eligible to receive products there will be an offer of up to 4 products per day. Please note the service does not provide pull-up/pants style products

Containment products will not be supplied before a child has reached their fifth birthday and then only following a continence assessment using agreed assessment tools and, where appropriate, a trial of toilet training for at least three months.

All children and young people must be supported with a toilet training programme for at least three months prior to providing containment products unless it is clear that this is inappropriate e.g. in children with a neuropathic bladder and/or bowel. Appropriate support and interventions will be offered to support progress.

Containment products will not be supplied for treated medical conditions such as nocturnal enuresis, constipation with overflow (soiling).

Containment products will not be supplied where a child or young person has achieved urinary continence but refuses to open their bowels on the toilet. Appropriate support should be offered in these circumstances.