What to do in an emergency
Call 999 if you think a crime has been committed or someone is in immediate danger.
What is abuse?
Examples of abuse include:
- not caring for someone properly (neglect)
- pressuring someone to give away money or property
- psychological (for example threats, harassment or forcing someone to live somewhere they don’t want to)
- physical (for example violence)
You can learn more about types of abuse.
How to report the abuse of an adult
If you're a member of the public
You can report the abuse of an adult to Suffolk County Council. We call this a safeguarding referral.
Make a safeguarding referral online using our Suffolk Adult Care Portal. You'll need to create an account, which is quick and easy.
The adult safeguarding form will be unavailable from Tuesday 27 August at 7am to Wednesday 28 August at 7am due to system maintenance. To contact us during these dates please email email@example.com, or if your referral is urgent call Customer First 0808 800 4005. We apologise for any inconvenience caused.
Most people make a safeguarding referral using our portal. But you can make a referral without using the portal if you prefer to remain anonymous.
If you're a professional
You can make a safeguarding referral using the same form as members of the public.
If you need guidance on whether to make a safeguarding referral, contact the Multi-Agency Safeguarding Hub (MASH) on 0345 606 1499.
Self-neglect and hoarding
You can complete a referral form if you think an adult with care and support needs may be at risk from self-neglect and/or hoarding: Self-neglect and hoarding referral form for professionals (Word, 26KB)
Complete the referral form after reading the:
You should send all completed forms to firstname.lastname@example.org.