Keyworker Function

We are a team of Health, Social Care and Education professionals called Transforming Care Navigators who have experience of working with children and young people with Learning Disabilities and Autism. We are passionate about listening to children, young people and their families, promoting their voice and helping them remain healthy and safe at home and in their community to avoid unnecessary admissions to mental health hospitals. 

Transforming Care Navigators support children and young people aged 0-25 years who are autistic and/or have a diagnosed learning disability. They will be at risk of mental health hospital admission or are in an inpatient setting. These children and young people will be rated amber or red on the Integrated Care Board’s dynamic support register. 

The Transforming Care Navigators:

• Support children & young people and their families to navigate the system, ensuring there is a plan in place that meets their needs.
• Hold to account providers when care, education or treatment is not being delivered as required.
• Escalate things that get in the way or are missing in services to senior managers and commissioners.
• Ensure recommendations from Care, Education and Treatment Reviews (CETRs) are being actioned by the team around the child or young person and their families.

If you think a child, young person or adult you work with meets the criteria for the Keyworker Function, you can contact us at:

Email: keyworkerfunctionteam@suffolk.gov.uk.

Tel: 0345 2667675.

The Keyworker Function service works towards the following outcomes for children and young people and families: 

Improving the experience of children and young people

• Children and Young People feel safe and happy.
• Children and Young People feel listened to, informed, and involved.
• Children and Young People feel involved in their plans, care, and support.

Improving the experience of parents / carers and families

• Families experience a reduction in stress and uncertainty.
• Families experience an increase in stability.
• Families feel listened to, informed, and involved.

Improving access

• Timely access to the right personalised support.
• Assessment, care and support are integrated across education, health, social care and voluntary, community services.
• Continuity of care and support.
• Well planned and well managed transitions - this means helping someone change from one place to another in a calm and organised way.  

Improving quality of care

• Reasonably adjusted support.
• Reducing inequalities.
• Implementation of Care Education and Treatment Review recommendations - listening to good ideas and making sure someone is doing those things to help someone. 
• Outcomes agreed with young person and family.

Reducing the escalation into a crisis

• The number of Children and Young People admitted to into mental health or specialist Learning Disability settings is reduced.
• The number of Emergency Care Education and Treatment Reviews (CETR) and Local Area Emergency Protocol (LAEP) meetings carried out is reduced - this means fewer meetings are needed because people are getting the right help earlier. 
• The number of Children and Young People on the Dynamic Support Register is reduced.

We welcome your feedback on the service that you have received so that we can consider what improvements we can make to our service. You can provide feedback by clicking on the button below.