What is the Portal?
The Suffolk Adult Care Portal is a secure space where you can:
- complete and submit social care forms
- get in touch with the people who work with you
- see and manage relevant parts of your social care record
This means you have more control over your care. You can access information related to your record in one central place whenever you want.
You'll need to register for a basic portal account in order to submit forms on the portal.
Once you have a basic account, you can then choose to request access to a verified portal account.
The adult care portal will be unavailable from Tuesday 27 August at 7am to Wednesday 28 August at 7am due to system maintenance. To contact us during these dates please email email@example.com, or if your referral is urgent call Customer First 0808 800 4005. We apologise for any inconvenience caused.
Registering for a basic portal account is quicker and easier than contacting us by phone.
Your information in the portal is stored securely in-line with our organisational privacy notices.
Portal walkthrough video guides
What's in the portal?
What is a verified portal account?
Registering for the portal
Logging into the portal
If the guidance on this page does not answer your question, please call Customer First on 0800 917 1109.