Suffolk supports you during COVID-19

Where to get help and support if you're self-isolating, facing financial difficulties or struggling with their health and wellbeing.

Where you can find support from Suffolk County Council and partners, for anyone who's:

  • self-isolating
  • facing financial difficulties
  • struggling with their health and wellbeing

The "Home, But Not Alone" Service is available to help those unwell with COVID, or self-isolating, who cannot arrange delivery of these items themselves or don’t have friends or family to help out.

It offers emergency support with obtaining:

  • Medication
  • Food
  • Essential household supplies

Anyone in genuine need of help can call the service, which is staffed on weekdays between 9am and 5pm, on freephone 0800 876 6926.

The Suffolk Advice and Support Service offers advice from partners, including the Citizens Advice Suffolk Alliance, on a range of money worries such as:

  • debt
  • rent or mortgage arrears
  • credit cards
  • emergency grants
  • heating your home

The telephone number is freephone 0800 068 3131 and the service is staffed from 9am to 5pm, Monday to Friday. 

Anyone facing financial difficulties and in desperate need of food can find a list of Food Banks in Suffolk taking self-referrals here.

If you're self-isolating due to COVID and meet the Government’s eligibility criteria, you may be able to claim a one off £500 support payment. District and borough councils are administering the Government funded scheme and further details can be found by visiting:

The vaccine is highly effective against the virus causing symptoms and will help to protect you and your loved ones from becoming seriously ill from COVID.

Visit for the latest information on:

  • walk-in clinics operating in your area
  • trusted advice from healthcare professionals about the vaccines
  • guidance on having the vaccine while pregnant or breastfeeding
  • information about the vaccines in easy read format or additional languages

Anyone feeling stressed, anxious, depressed or low can visit Wellbeing Suffolk’s website to get help with staying mentally well, including:

  • self-help advice
  • online workshops and courses
  • community support

A self-referral form is also available for anyone aged 16 and over in need of mental health services.

Children and young people can get dedicated free, confidential and safe mental health support from the Emotional Wellbeing Hub or Kooth.

Support with wellbeing

Healthy Suffolk has lots of advice on easy, free and meaningful things to help with wellbeing.

This includes their Five Ways to Wellbeing, made up of ideas on how to:

  • keep Learning
  • connect
  • take Notice
  • give
  • be active

Support with getting active

Sport and physical activities deliver immediate mental health and social benefits and have a long-term positive impact on our physical health.

Keep Moving Suffolk is aimed at encouraging everyone to build movement into their everyday life.

It includes advice on:

  • staying active
  • exercise for children
  • support for older people who are looking to keep moving

Always call 999 in an emergency, or if you or someone else is in immediate danger.

Silent Solution - if speaking or making a sound would put you in danger and you need immediate help, call 999 and stay on the line, then press 55 when prompted, and the call will be transferred to the police who will know it is an emergency call.

Domestic abuse can take on many forms as the abuser seeks to establish and maintain control over another person. It includes, but is not limited to:

  • controlling, coercive or threatening behaviour
  • physical violence
  • sexual abuse
  • financial abuse

Whether you are currently experiencing domestic abuse, have recently left an abusive relationship or think you may be in an abusive relationship, it is important to know you are not alone. There are services that can help you better understand what is happening to you, will be able to offer advice on staying safe, provide practical support and help you to work through any decisions you want to make.

Try talking to someone you trust or contact an organisation for support:

Two leaflets with further details on support services

Find out more about domestic abuse and how to seek help for this.