Children and Young People’s Emotional Wellbeing Hub (east and west Suffolk)

Information, advice and support for anyone concerned about the emotional wellbeing and mental health of a child or young person aged 0 to 25 years.

If you need urgent mental health crisis support:

  • call NHS 111 and press the mental health option for 24/7 mental health crisis support, for anyone of any age.
  • contact the Samaritans
  • call 999 if it's a life threatening emergency.

The emotional wellbeing hub provides access to NHS Children and Adolescence Mental Health Services (CAMHS) for families in east and west Suffolk.

Parents and carers can make a referral to the emotional wellbeing hub if they are concerned about the mental health of a child or young person aged 0-25 years. Or you can speak to your GP who can make the referral on your behalf.

For general emotional wellbeing information and guidance, visit the emotional wellbeing gateway. 

If you're a young person experiencing emotional wellbeing difficulties, you can find wellbeing helplines and support on The Source website.  

If you are a professional you can call 0345 600 2090 and leave a message and someone will get back to you. (Open Monday to Friday, 8am to 3.30pm).

Just One Number (Lowestoft and Waveney)

Just One Number provides access to NHS Children and Adolescence Mental Health Services (CAMHS), as well as information, advice and guidance on mental health support for families who live in Lowestoft and Waveney.

You contact the Just One Number on 0300 300 0123 or visit the Just One Norfolk website.

The FYI Norfolk website provides mental health advice and support for young people in Norfolk and Waveney.

Other wellbeing support services for children and young people

Young People can find emotional wellbeing support, information and advice on The Source website and FYI Norfolk

Young people in East and West Suffolk aged 11-25 years old, and young people in Lowestoft and Waveney aged 10-19 years old, can contact Kooth online counselling service for free and confidential support for anything they are worried about.

Find a list of all other help and support available.

Wellbeing support and resources for parents and school staff

For advice on challenging emotional wellbeing issues in children and young people, such as anxiety and low mood, please take a look at the information and online workshops available on the emotional wellbeing gateway and wellbeing in education websites. For support for children with SEND go to the Local Offer website.