How help and support is provided
Our partner Citizens Advice consumer service, will assess all issues raised by the public and, where appropriate, provide advice about how to resolve them. They'll then share the information with us so that we can tackle wider problems with businesses at a local level.
- use the information that Citizens Advice consumer service shares with us to direct our resources at the areas of greatest need.
- might use this information to take action to stop the trader from acting unfairly, for example by educating them about the law. If necessary, we may take legal action against them to stop their illegal practices.