Paying for care services at home

Find out how much you should pay for non-residential care in Suffolk, how to get a financial assessment and how to pay for your care.

Services you must pay for

  • Domiciliary care (receiving care at home)
  • Care and support from a day centre or community support
  • Receiving direct payments so you can control the care you need
  • Supporting living
  • Equipment or home adaptations with a value of over £1000

Services that are free of charge

  • Assessments - such as a needs assessment, financial assessment or carer's assessment
  • Reablement services for up to six weeks

How we determine your costs

We will work out the total cost of your care during your care needs assessment.

You’ll also need to complete a financial assessment so we can see how much you’ll need to pay.

Your payments will be backdated to when your care started, so it’s best to complete the financial assessment online as soon as possible to avoid building up a debt.

The council follows government rules to decide how much people pay and what support they receive.

The table below gives a simple overview of the financial support available, depending on your situation.

Your capital (savings and assets) 

What you'll have to pay 

Over £23,250

You'll have to pay the full amount for your care as a 'self-funder'.

If you are a self-funder then the council does not have to be involved in commissioning your care. We recommend you visit Suffolk Market Place or InfoLink

Between £14,250 and £23,250

The council provides some financial support, and you might pay a contribution from your income (such as pensions) plus a tariff income.

The tariff income is the equivalent to £1 per week for every £250 you have between £14,250 and £23,250

Under £14,250 The council provides financial support, and you might pay a contribution from your income – with no tariff income applied.

Your financial assessment 

Your financial assessment will look at five areas to calculate your contribution:


Example case - Tom

After household bills and other disability related expenses (DRE) have been deducted, Tom is left with an income of £288.46 per week through a mix of state pension, private pensions and benefits.

Tom is single and above state pension age so will keep £241.45 per week to cover daily living costs (his MIG). 

This means Tom’s maximum income-based contribution will be £47.01 per week.

Tom also has savings of £16,750, which is £2,500 above the capital allowance of £14,250. This means that Tom will contribute £10 per week, in addition to income-based contributions. 

If Tom's care costs £100 per week, he will pay £57.01 per week, and the council will pay £42.99

How to pay for your care

You can ask the council to arrange care on your behalf, or you can choose to arrange your own care through a direct payment.

If you decline a financial assessment or fail to provide the required information, in the required time, we will assume that you have savings and assets of over £23,250 and are a self-funder.

We recommend you contact the council when your capital reaches £30,000 to allow time for your new care needs and financial assessments to be done. This ensures you get financial support as soon as you're eligible. 

If you would like a more accurate estimate of how much you might have to pay towards your care and support services, you can use our online care charges calculator. 

Paying an invoice to the council

You can pay a Suffolk County Council invoice online or by direct debit.

Pay online

You can pay a Suffolk County Council care invoice online.

Pay by direct debit

You can pay your four-weekly invoices for Home Care by direct debit. It’s a free and easy way to pay and means you don't need to remember to make payments.

You'll still receive an invoice (for information) which will give details of when the payment will be taken from your bank account.

Complete a direct debit mandate (PDF, 118KB) and send it to the address on the form.

If you have any queries about paying by direct debit, call us on 01473 265611.