You can read Suffolk County Council's statement on our website.
![Councillor Peter Gould](/image-library/peter-gould-ws-hr-1.xb6cb8b20.jpg?width=470&height=256&fit=crop&quality=75&format=webp)
You can read Suffolk County Council's statement on our website.
There's support available for people and businesses in Suffolk that have been impacted by flooding.
Whilst much of the work of recovery will be handled locally by your district and borough council, there are some general sources of help and support which are available to all regardless of where you live in Suffolk.
The UK Government has announced financial support for those in flood-hit areas.
Following this announcement, households and businesses that suffered internal flooding between 19 - 25 October 2023 due to Storm Babet, may be eligible for:
Suffolk County Council is working in partnership with Babergh and Mid-Suffolk, East Suffolk, Ipswich and West Suffolk councils to ensure these discounts and payments start during November.
If you have experienced flooding to your property as a result of Storm Babet, you need to:
For those who aren’t able to submit their report online, please call 0345 606 6171.
Visit your district or borough council website for information on rubbish collection, housing, homelessness, abandoned vehicles and environmental health issues like rodents and pests.
The Suffolk Flood Risk Management Partnership has created a flood guide about what to do before, during and after flooding. (PDF, 511KB)
Returning to your property after a flood or responding to flash flooding is challenging.
Here is more information from the Government on how to begin the clean-up of your home or business safely:
Read more in the Suffolk Flood Risk Management Partnership guide.
Visit our waste and recycling pages to find out:
Find out how to report blocked drains.
Do not report a blocked drain online if:
If you want to hire a skip, only the company you hire from can apply for the skip licence. Applications require 3 working days’ notice to be processed.
Find out how to apply for a skip licence.
Always use reputable building contractors. Beware of bogus trade people calling door-to-door. Always check references and do not pay in advance.
Flood repairs can take weeks or months to complete, especially if there has been widespread flooding and builders are scarce. It takes time to dry out a property and some buildings may have to be gutted before repairs can start. If this is the case, ask your insurance company or landlord if they will provide you with temporary accommodation.
All the businesses listed in the Suffolk Trusted Trader directory have been checked by Trading Standards.
We work with health partners across Suffolk to lead on areas of public health.
Use the NHS Find GP Services tool.
Use the NHS Find a Pharmacy tool.
Find support and advice about mental health and wellbeing, including local organisations, support groups and information.
You can also contact Samaritans.
Decisions about whether schools close are made by the schools themselves. Please check with your school directly, they should be able to give you more information.
You can also check school closures on suffolk.gov.uk.
Power cut - call 105 or go to www.ukpowernetworks.co.uk/power-cut
Damaged power lines – please stay away and call 105. If there is an immediate risk to safety, please also call 999.
Fallen or overhanging trees – if there is an immediate danger, please call Suffolk Highways on 0345 606 6171. If not, you can report fallen trees or debris on the road at https://highwaysreporting.suffolk.gov.uk
For updates on the Orwell Bridge, please go to www.trafficengland.com or www.twitter.com/highwayseast
If your water supply has been affected, please call Essex & Suffolk Water on 0345 782 0999.
If your property has been affected by sewage flooding or there is a sewerage issue, please report to Anglian Water or call their 24-hour emergency number: 03457 145 145
Floodline Telephone: 0345 988 1188.