Report a faulty lit sign or bollard

Report a faulty or obscured lit sign, lit bollard, belisha beacon or wig wag sign in Suffolk quickly and easily online and when we'll complete the repairs

Choose from an emergency or non-emergency faulty street light.

Emergency faults

Any of the following issues are emergencies:

  • exposed electrical wires
  • flasher units outside schools not working
  • belisha beacons at zebra crossings not working
  • damaged bollard signs

For emergencies you should call our Customer Service Centre on 0345 606 6171.

Do not report a problem with lit bollards or signs online if it's on a:

You should contact UK Power Networks helpline on 0800 783 8838 if a street light outside, and the lights in your property, are flickering. This may indicate a problem with the electricity supply, not the street light.

Non-emergency faults

For all other problems it's quicker and easier to report a fault by using our online reporting form.

Using our online form takes about 5 minutes.


To report a lit sign or bollard you'll need the following information:

  • Location of the faulty lit sign or bollard (the parish or town and road name)
  • Unit number (this can be found on a plastic plate attached to the column of the street light)
  • Details of the fault (e.g. light off, damaged sign)
  • Your personal information (name, address, contact details)


We aim to repair faulty lit signs and bollards within 2 weeks.

If the fault you report is an emergency, we'll aim to make it safe within 2 hours.

If we find the cause of a faulty light is a problem with the electricity supply we will refer it to the electricity supplier. It'll then become their responsibility to resolve the problem.


Reporting a non-emergency problem online is quicker and easier. It also saves money, which can be used to improve services.

But you can report a problem by email or phone using the following contact details: