Apply for a free travel bus pass or travel vouchers

How to apply for a free travel bus pass or travel vouchers or renew your bus pass and check where you can use a free travel bus pass in Suffolk.

You're entitled to free off-peak travel on buses in Suffolk if you've:


It's quicker and easier to apply online.

Information about the following options is provided on Suffolk on Board website.

You can use your free travel bus pass:

  • from 9:30am to 11pm, Monday to Friday
  • all day on weekends and bank holidays
  • anywhere in England on local bus services only

You cannot use your free travel bus pass:

  • in the rest of the UK
  • on trains, tube or trams

You can renew your bus pass:

  • up to 42 days before it expires
  • if it has expired in the last 12 months

Proceed to suffolkmybuspass.co.uk

Visit Suffolk on Board for information about renewing a free bus pass that expired on 31 March 2020. Email suffolkenquiries@euclid.ltd.uk if you have any questions.

You can replace your pass online of it's lost and damaged.

Proceed to suffolk.mybuspass.co.uk

A replacement fee may be applicable.

Call 0345 600 0659 or email suffolkenquiries@euclid.ltd.uk.

Call 0345 600 0659 or email suffolkenquiries@euclid.ltd.uk.

You'll need to provide a crime reference number to request a free replacement pass. A replacement fee may apply if a crime reference number cannot be provided.

Check you're eligible before you complete an application form by using the State Pension Age Calculator or the disability criteria (suffolkonboard.com).

You'll need to send:

  • a passport sized, full colour photograph
  • proof of eligibility with your application

Do not send original documents as these will not be returned.

Get an application form:

Send your completed form to:

SCC Free Travel Bus Pass
PO Box 212
Waterlooville
PO7 6ZN

Contact Customer Services

Call 0345 600 0659 if you have any questions about how to apply.

Webchat: available Monday to Friday, 9am to 4:30pm. The button in the right hand corner will say 'chat available' when you can talk to someone.