Email
You can email us at customer.services@suffolk.gov.uk.
Please note: it can take up to 5 working days to receive a response to your email. In exceptional cases it may take longer to respond.
Phone
You can call Customer Services about the following:
Roads, pavements and rights of way (Highways)
If you do need to speak to us by phone, you can call 0345 606 6171.
The phone line is open Monday to Friday, 8:30am to 5:30pm (excluding Bank Holidays).
Bus passes and public transport
If you do need to speak to us by phone, you can call 0345 600 0659.
The phone line is open Monday to Friday, 8:30am to 5:30pm (excluding Bank Holidays).
Council and democracy
If you do need to speak to us by phone, you can call 0345 606 6067.
The phone line is open Monday to Friday, 8:30am to 5:30pm (excluding Bank Holidays).
Fire, rescue and emergency planning
If you do need to speak to us by phone, you can call 01473 260588.
The phone line is open Monday to Thursday, 9am to 5pm and Friday, 9am to 4pm.
Planning, waste and environment
If you do need to speak to us by phone, you can call 0345 606 6067.
The phone line is open Monday to Friday, 8:30am to 5:30pm.
Schools
If you do need to speak to us by phone, you can call the Admissions Team on 0345 600 0981.
The phone line is open Monday to Friday, 9am to 4:30pm (excluding bank holidays).
Trading standards
If you do need to speak to us by phone, you can call 0808 223 1133.
The phone line is open Monday to Friday, 8:30am to 5:30pm.
Public health
If you do need to speak to us by phone, you can call 0345 606 6067.
The phone line is open Monday to Friday, 8:30am to 5:30pm.
Pay an invoice
You can pay by phone by calling our Automated Telephone Payment line on 0800 090 2911.
This line is open 24 hours a day.
Feedback and complaints
If you do need to speak to us by phone, you can call 0345 266 1821.
The phone line is open Monday to Friday, 8:30am to 5:30pm (excluding Bank Holidays).
