How highways are maintained

Learn how public highways in Suffolk are managed, inspected and maintained, and read our Highway Maintenance Operational Plan.

We work with Milestone Infrastructure as Suffolk Highways to maintain public highways.

Our aim is to make public highways safe and accessible. 

The Highway Maintenance Operational Plan sets out our approach to providing the highway maintenance service to meet our statutory duties. You can find more details on the Highway Maintenance Operational Plan page.

The Suffolk Highways Defect Response Matrices sets out an alternative method for identifying whether repairs are necessary for different types of highway defects and the timescales for completing repairs. Browse the document to see the categories of damage and respective timescales for repair, for each type of defect.

We rely on you letting us know of any problems on the highways in Suffolk.

Read our quick guide for information and details on our reactive service in Suffolk.

Reactive service quick guide (PDF 285,KB)

If you'd like to read other guides similar to this, on highways topics such as highway emergencies, visit our quick guides page.

Report a problem

You can report a highways problem quickly and easily by visiting our Report a highways issue webpage. 

Live chat

You can contact Customer Service quickly and easily using live chat.

Live chat is available from 9:30am to 4:30pm, Monday to Friday.

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