If it's an emergency:
- Call Customer First on 0808 800 4005 if you're worried that a child or young person is at risk of neglect or harm, abuse, or
- Call the Police on 999
Making a child safeguarding referral - guidance for professionals
If you would like to discuss whether or not a referral is required, please call the Professional Consultation Line on 03456 061 499 to speak with a MASH (Multi-Agency Safeguarding Hub) social worker.
How to make a safeguarding referral - information for professionals and members of the public
From Monday 12 November 2018, if you have a concern or are worried about a child or a young person, you will need to complete and submit a multi-agency referral form (MARF) using the new secure Suffolk Children and Young People’s Portal.
The first time you complete a referral you will be prompted to create a new portal account. Registering for an account is quick and easy, and you only need to do it once. To ensure the information you submit is secure, you will be required to log into your account every time you access the portal. Further support including a portal user guide and walk through videos are available on the portal overview page.
The referral process and link to the Children and Young People's Portal is accessed through the Local Safeguarding Children Board website.
Contact social care services quickly and easily by webchat
Did you know that questions about social care may be answered more quickly if you use webchat, available in the right hand corner of the screen. Open Monday to Friday, 9am to 4pm excluding bank holidays.
What should I do if I'm worried about a child?
What will happen if I contact children’s social care?
Will the child’s parents be told who contacted social care?
After I contact children's social care what happens next?
Will the police or other agencies be involved if you make a report to social care?
What should I do if I am worried that I might harm my own child?
Support for professionals
If you work with children or adults, read the LSCB guidance about referring concerns to social care. This includes guidance on how to use the Multi-Agency Referral form, often referred to as a MARF or MAR form, and Local Authority Designated Officer (LADO) allegations or concerns.
Professionals and paid carers working with children can contact the MASH (Multi-Agency Safeguarding Hub) professional consultation line and talk to a multi-agency safeguarding hub (MASH) social worker, if you are unclear about what action to take about your concerns and whether to make a referral. Telephone 03456 061499, available Monday to Thursday from 9am to 5pm, and on Fridays from 9am to 4:25pm.
The Local Safeguarding Children Board is made up of partners and stakeholders from a range of agencies. They are committed to the work of ensuring that all partner organisations are aware of the safeguarding arrangements that apply to all children up to the age of 18 years including unborn babies.
The board also engages with members of the local community, to increase their understanding of the work that is being carried out to help keep children safe, and what's expected of everybody when there's a concern about a child's safety in Suffolk.
Find further information, policies and guidance on the Local Safeguarding Children Board website.