We have four area teams delivering services across Suffolk in the North, South, East and West, who use the Signs of Safety practice framework.
The teams work within a model that is called Supporting Lives, Connecting Communities as Suffolk County Council wants to support people to live independently in their communities. The team will also work with you to plan ahead so that you can stay independent. It is a 3 tier model:
- Help to help yourself
- Short term support when you need it
- Ongoing support for those who need it
They are working towards ensuring that everyone we support has an allocated worker. We have Social Workers and Independence and Wellbeing Practitioners who undertake reviews and develop care and support plans. They also handle new referrals and community work. We have a small number of Occupational Therapists working alongside the teams across the county.
If you have had a care and support assessment from us, we will tell you if you are eligible for a personal budget. A personal budget is the money allocated by us to help meet your eligible care and support needs. We help you set up a care and support plan and arrange how to manage your budget.
Details are available on care and support plans and management options for the personal budgets. Suffolk County Council worked with the Learning Disability Partnership to produce a series of online guides in both plain English and Easy read about social care reviews and the ‘customer journey’ explained.
- what to expect when working with a social work practitioner - plain English guide (PDF, 862KB)
- what to expect when working with a social work practitioner - easy to read version (PDF, 5MB)
We also have a Disabled Children and Young People’s Team support people from 0-25. Social Workers in the Disabled Children’s teams deliver the same services as 0 to 19 Children in Need Teams.
What makes their role different is the very particular skills and knowledge they need to work with children who have significant physical or developmental challenges. Social Workers in disabled children’s teams work with families to support and assist them in gaining insight and skills.
If you need help you can contact Adult Social Care through Customer First.
- Monday to Thursday 8am to 5:20pm
- Fridays 8am to 4:20pm (excluding bank holidays).
Outside these hours this number will divert to the Emergency Duty Service who can deal with any matters that cannot wait until the next working day.
Call 0800 917 1109 (free from landlines and most mobiles)
Web chat is available contact via the green button in the right-hand corner. This is the quickest way to contact Customer First.