Veni - Customer service - level 2 and level 3

This course supports a job role within the visitor economy sector. Delivered by West Suffolk College.

Who is this course for?

This course supports a job role within the visitor economy sector, at levels 2 and 3.

What will you learn?

Learners can expect to learn a variety of skills that support a job role within the visitor economy sector; focusing on soft, green and digital skills. There are seven key elements that make up the VENI Programme as indicated below:

  1. Employability skills (motivation, team building, CV writing).
  2. Local ambassadors (civic pride).
  3. Principles of customer service.
  4. Communication skills
  5. Inclusive service and unconscious bias.
  6. Carbon literacy and sustainability in the workplace.
  7. Essential digital skills.

Who is eligible?

The programme is open to people that live or work within Norfolk or Suffolk.

You may be eligible to apply for a Skills Bootcamp if you:

  • are aged 19 or over,
  • have the right to work in the UK,
  • meet residency requirements (your provider will check this).

Companies will pay a small employer contribution.

Find out more and apply