Events and hospitality assistant - level 2

This course supports a job role within the events, hospitality or customer services. Delivered by Swarm Training.

Who is this course for?

An interest in events, hospitality or customer service

You don’t need experience - just enthusiasm and a willingness to learn how events are planned, organised and delivered. 

Basic computer literacy

You should be comfortable using email, browsing the internet and joining online sessions via Zoom or Teams. 

Access to a laptop or computer

Training is delivered online, so you’ll need a computer or laptop with a camera, microphone and reliable internet connection. 

Commitment to attend all sessions

The bootcamp runs for 10 weeks with two 3-hour sessions per week. Consistent attendance and engagement are essential to complete the programme.

A positive attitude and teamwork skills

You'll work collaboratively with other learners and take part in interactive group activities and discussions.

What will you learn?

You’ll gain practical knowledge and transferable skills including:

  • Event design, planning and logistics
  • Time management, teamwork and communication
  • Marketing, promotion and social media for events
  • Budgeting, sustainability and supplier management
  • Health and safety, licensing and accessibility
  • Customer service and problem-solving
  • Professional behaviours and employability skills

By the end of the programme, you’ll have the confidence and know-how to contribute to live events - from festivals and exhibitions to weddings and conferences.

Who is eligible?

The programme is open to people that live or work within Norfolk or Suffolk.

You may be eligible to apply for a Skills Bootcamp if you:

  • are aged 19 or over,
  • have the right to work in the UK,
  • meet residency requirements (your provider will check this).

Companies will pay a small employer contribution.