Adult and Community Services (ACS) privacy notice

This privacy notice tells you what information Adult and Community Services (ACS) collects and uses, and your rights regarding your information.

Download the easy read version of the Adult and Community Services (ACS) privacy notice (PDF, 416KB).

How we use and save your information

We work in a part of Suffolk County Council called Adult and Community Services (ACS).

This means we work with lots of people, including older people and people who have disabilities or mental health needs. People who work in ACS are people like social workers, mental health workers or carers who visit you at home.

When we work with you we need to save important information. This is so we don’t have to ask you the same question twice or make mistakes in your care. There are laws which tell us how to look after your information. These laws explain how you can see what we keep.

The information that we keep about people is:

  • personal information - like your name and where you live. This is so we know how to contact you
  • care and support needs including health conditions - this is so you get the care that’s right for you
  • financial information - this is information about money and payments if you pay for any of your care
  • immigration status - this is one of the factors that determines your eligibility for services

It’s very important that we look after your information well and hold it safely.

Sometimes we need to share your information with other people, like the doctor or hospital, so that they know how they can help you best. This might also mean friends and family who help care for you.

If you want to know who we might share your information with, there is a list at the end of this page.

You decide who sees your information. If you decide you do not want us to share your information with anyone in particular, please let your case worker know or contact Customer First on 0808 800 4005.

Extra information about your information

The laws that tell us how to use and look after your information

  • The General Data Protection Regulation
  • Data Protection Act 2018
  • Care Act 2014
  • Mental Capacity Act 2005
  • Mental Health Acts 1983 and 2007

Your information is sometimes called ‘data’. We do not share your data without asking first unless the law says we need to.

Your rights

The law says your information belongs to you. This means you can see your records and if something is not right, you can get it fixed. If you want to know more, you can look on our privacy and data protection page or by calling 01473 265323.

If you are worried about the way we are using your information, please talk to us first by emailing or you can phone 01473 265323.

Alternatively, you can contact the Information Commissioner’s Office

Who we might share information with

  • Providers of care and support services
  • Health services
  • District and borough councils
  • Governing bodies for social work services
  • Police
  • Office of the Public Guardian
  • Voluntary sector organisations
  • Healthwatch Suffolk
  • Court of Protection
  • Courts and criminal justice service
  • Suffolk Legal
  • Disclosure and Barring Service
  • Advocacy services
  • Community Safety Partnerships
  • Public Health