Compliments and complaints

If you have a compliment or a complaint, we want to hear from you.

Tell us that we did something well

We are always pleased to know that we are providing a good service or that our staff are doing a good job.
It helps us to know we are developing services in the right way, and we always pass your comments on to members of staff.

Compliment form

Tell us what went wrong

Make a complaint if you want to tell us there's a problem that we need to investigate. We want to hear from you when something goes wrong so we can put it right.

For example:

  • you are not happy with how you have been treated
  • you feel we have delivered a poor service.

Complaint form

You can also download the complaints and feedback form (PDF, 171KB).

Many issues can be resolved by initially reporting or requesting, rather than raising a formal complaint, some examples are shown below:

Or you can contact us at Contact us | Suffolk County Council


Request an accessible format

Documents published on this page may not be suitable for users of assistive technology. Request an accessible format.

Policies

Find out what information Customer Rights collects and uses, and your rights regarding your information in the Complaints Privacy Notice.

Customer guides


Not satisfied with how we dealt with your complaint

If you’re unhappy with the way the council are dealing with your complaint, you can contact the Local Government and Social Care Ombudsman (LGSCO). However, the LGSCO would normally expect us to have looked into your complaint in the first instance.


Other ways to contact us

Email customerrights@suffolk.gov.uk or call 0345 266 1821.

Address:

Suffolk County Council Complaints Team
Constantine House
5, Constantine Road
Ipswich
IP1 2BX