Report a problem
You can report a faulty or obscured street light or lit sign or bollard quickly and easily online.
When will repairs be completed?
We aim to repair faulty street lights within 2 weeks.
Priority is given to dangerous faults and are normally made safe within 2 hours.
If a faulty light is caused by a problem with the electricity supply we'll refer it to the electricity supplier. It might take several months for them to fix the fault, depending on their commitments at the time.
Street lighting works programme 2018-19
The 2018-19 programme is currently being updated and will be available here in due course.
Suffolk’s street lighting is routinely managed and maintained to ensure the consistency of illumination of the Highway is kept in accordance with lighting standards, alongside the structural integrity of the asset.
Part-night lighting
Part-night lighting is used to reduce our energy consumption, saving both costs and carbon.
All street lights 6 metres and below in height are switched off between midnight and 5:30am.
The exceptions are:
- lights at major junctions/roundabouts
- areas of high night time use, for example, train stations, leisure centres, nightclubs
- areas where a lack of lights could cause increased crime
- near pedestrian crossings, footbridges, subways and remote alleys linking residential streets
- near sheltered housing for the elderly
- at level crossings, speed humps and traffic lights
- at bus stops and public car parks
The emergency services can ask for lights to be turned on.
Request a new light
We prefer not to provide additional lighting as we are trying to reduce light pollution, energy consumption and maintenance costs.
Contact your local parish or town council to see if they'll support your request. They'll normally have to pay for the costs of the initial installation and ongoing maintenance and energy costs