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Making a highways insurance claim

How to make a claim if you think a highway defect has caused injury or damage, what you need to prove before you make a claim and how we manage claims.

Incidents happen on the public highway network which can result in damage or injury. Sometimes these are caused by a highway fault and you may want to claim for compensation.

A defect on the highway does not automatically make us liable for the cost of damages or injury. 

We are only liable to pay compensation if you can provide evidence that shows we have been negligible in the inspection, maintenance or repair of the highway network for which we are responsible.  We rely on a legal defence under Section 58 of the Highways Act 1980 for the majority of highway claims we receive, and typically only around 15% of claims are paid, in part or full.

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