Suffolk Fire and Rescue Service joins global tribute to control room champions

Suffolk Fire and Rescue joins global tribute to control room champions

Suffolk Fire and Rescue Service (SFRS) is joining emergency services worldwide in celebrating the unsung heroes who answer 999 calls and protect lives around the clock.

International Control Room Week, running from 27 October to 2 November, shines a spotlight on the vital work of control room staff across the globe.

This year’s event holds special significance for SFRS, following the launch of its new control room this summer.

Since going live on 30 June, 7,092 calls have been handled by control; an average of 62 calls per day.

For a fire and rescue service covering urban, rural and semi-rural areas, this is a significant volume. Whether responding to emergencies or coordinating rescue efforts, every call provides critical support to crews and communities across the county.

International Control Room Week is sponsored by Motorola Solutions, which also supplied the cutting-edge technology behind the new facility.

SFRS Chief Fire Officer Jon Lacey will visit the control room during the week to personally thank staff for their dedication.

He said: “Our control room teams are the unseen frontline of our emergency response. These Heroes in Headsets make an incredible and highly valued contribution — not just to the Service, but to communities across Suffolk.

“Providing clarity and reassurance when it matters most, their calm professionalism and unwavering dedication make a meaningful difference to people’s lives every single day.”

Further information about International Control Room Week is available at: International Control Room Week