In a letter received this week following an October revisit, inspectors recognised early positive change across leadership, governance and organisational culture, supported by a comprehensive action plan developed with staff and representative bodies.
Inspectors also noted the significant investment and support from Suffolk County Council - totalling £1.6 million over two years, which has enabled new posts, development programmes and organisational reforms to be put in place.
While acknowledging that meaningful cultural improvement takes time, the inspectorate confirmed it is satisfied with the service’s progress to date.
Jon Lacey, Suffolk Fire and Rescue Service’s Chief Fire Officer, said:
“We welcome the inspectorate’s recognition of the progress made so far, which reflects the hard work and commitment of our staff and leaders.
“We are building a positive, inclusive and values-led culture, and while we are encouraged by this feedback, we know we are only partway through our improvement journey.
“Our focus now is on continuing to embed change, strengthening leadership behaviours, and ensuring that improvements become sustainable and consistent across the organisation.”
Since the inspection last year, Suffolk Fire and Rescue Service, has:
- Secured £1.6m investment from Suffolk County Council to support improvement.
- Recruited nine new posts, with eight further roles in progress.
- Developed a comprehensive 37-goal improvement plan addressing all recommendations.
- Introduced new governance boards and improved oversight of progress.
- Delivered leadership development, training and 360-degree feedback programmes.
- Increased staff engagement through surveys, feedback processes and enhanced internal communications.
- Commissioned external peer support and challenge to promote learning and transparency.
Councillor Steve Wiles, Suffolk County Council’s Cabinet Member for Public Health and Public Protection, said:
“It is reassuring to see the Inspectorate recognise the meaningful progress being made.
“The council’s £1.6 million investment is supporting improvements in leadership, communication and culture, and it is encouraging to see positive change emerging.
“There is more work ahead, but strong foundations have now been put in place, and we will continue supporting the service as it delivers the high standards our communities expect.”
