Anti-social behaviour

Find out what anti-social behaviour is, what action to take if you're affected, and how to report an incident.

In an emergency, or if you or someone else is in immediate danger, always call 999

What is anti-social behaviour?

Anti-social behaviour can be:

  • rowdy, noisy behaviour in otherwise quiet neighbourhoods 
  • night-time noise from houses or gardens, especially between 11pm and 7am 
  • threatening, drunken or 'yobbish' behaviour 
  • vandalism, graffiti and fly-posting 
  • dealing or buying drugs on the street 
  • litter and fly-tipping rubbish 
  • aggressive begging 
  • drinking in the street 
  • setting off fireworks late at night 
  • vehicle-related nuisance

It can leave you feeling intimidated, angry, and frightened. Organisations across Suffolk are here to help.

What to do if you're affected by anti-social behaviour

If anti-social behaviour is a problem in your area, you could:

  • talk to your neighbours to find out if they're affected as well 
  • if you feel comfortable doing so, talk to the person causing the problem as they may not realise how it is affecting you
  • discuss the problem with your local councillor

How to report anti-social behaviour

What to do if it remains a problem

If you have already reported ongoing anti-social behaviour to the police, your district or borough council, or your housing provider, and you feel that no effective action has been taken to resolve it, you can activate the Community Trigger and ask us to request a review of your case.

Community Triggers (ASB Case Review)

If you have already reported ongoing Anti-Social Behaviour (ASB) to either the Police, your District/Borough Council or your housing provider and you feel that no action has been taken to resolve it, you can activate the Community Trigger and request a review of your case. 

An overview of Community Triggers is given in this leaflet.

The Anti-Social Behaviour (ASB), Crime and Policing Act 2014 introduced the Community Trigger, which is designed to give victims of ongoing Anti-Social Behaviour (ASB) the right to request a review of their case and bring agencies together to take a joined up, problem solving approach to find a solution. It is also called the ASB Case Review.
The relevant bodies and responsible authorities who undertake the case review are:

  • councils
  • police
  • Clinical Commissioning Groups in England and Local Health Boards in Wales
  • registered providers of social housing who are co-opted into this group

An application may either come directly from the victims of anti-social behaviour or from a third party (with the victim’s consent), such as a family member, friend or local elected representative (a councillor or MP).

The victim may be an individual, a business or a community group.

The Community Trigger can be used if you have complained to your local council, Suffolk police and/or your housing provider

  • on three or more occasions about separate incidents of anti-social behaviour in the past SIX months, and;
  • reported each incident of anti-social behaviour within ONE month of it happening,
  • and;
  • request a case review within six months of when you reported the incidents
  • This is called the threshold. If the threshold is not met the ASB Case Review will not take place.

You have the right to request a review of your case if you have complained to your local council, Suffolk police or your housing provider and you feel that no effective action has been taken to resolve it.

You can activate the Community Trigger and request a review of your case by contacting your District/Borough Council.:

East Suffolk residents:
www.eastsuffolk.gov.uk
Main switchboard: 0333 016 2000

Babergh and Mid Suffolk residents:
For Babergh: www.babergh.gov.uk
For Mid Suffolk: www.midsuffolk.gov.uk
Main switchboard: 0300 123 4000

Ipswich residents:
www.ipswich.gov.uk
Main switchboard: 01473 432000

West Suffolk residents (covering Forest Heath and St Edmundsbury):
www.westsuffolk.gov.uk
Main switchboard: 01284 763233

Information you will be asked to provide

To request a case review and to fill in the form, you will need:

  • your name, address and contact details
  • the dates of each time you have complained
  • who you reported the incidents to
  • details of who you complained to (name, organisation, and/or incident reference numbers you were given)
  • information about the anti-social behaviour

Further guidance for those wishing to activate a Community Trigger.

Agencies, including local authorities, the police, local health teams and registered providers of social housing have a duty to undertake a case review when someone requests one and their case meets a locally defined threshold.

If the request does not qualify for an ASB Case review then you will receive a letter confirming the outcome, explaining why the request was turned down along with details of the appeal process.

Your appeal must be received by Suffolk County Council Community Safety within 21 working days of either:

  • The date you were notified of the decision that you are appealing against, or
  • The date you were notified of the outcome you are appealing against

If you disagree with the outcome of an Anti-Social Behaviour (ASB) Case Review you can request an appeal. This must be completed within 21 working days of the outcome letter sent to you from your District/Borough Council.

A community trigger may only be escalated to the Countywide Anti-Social Behaviour Appeals Panel where one of the following measures is satisfied:

  1. The Community Trigger Case Review has failed to consider a relevant process, policy or protocol;
  2. The Community Trigger Case Review has failed to consider relevant factual information.

When you submit an ASB Case Review appeal application the role of the Countywide Anti-Social Behaviour Appeals Panel will be to consider:

  • That due processes have been undertaken in relation to your case
  • Ensure that the nominated relevant bodies involved in your case have properly and effectively undertaken the review

In considering the appeal, the Countywide Anti-Social Behaviour Appeals Panel can either:

  • Uphold the appeal and refer the case back to the District/Borough nominated relevant bodies Council and asking them to consider a particular process, policy or protocol not previously considered; or
  • Determine that the District/Borough Council and nominated relevant bodies have reviewed the case, considering all relevant policies, process and protocols satisfactorily in line with the Community Trigger process.

If you would like to continue to appeal the outcome of your ASB Case Review, please complete this short form.

The Community Trigger does not replace individual organisations complaints procedures or your opportunity to complain to the Local Authority Ombudsman or Independent Office of Police Conduct (IOPC), if you are unhappy about the service you have received. 

If you would like to know more, please contact community.safety@suffolk.gov.uk.