Ukraine: information for hosts

Homes for Ukraine is the UK Government scheme to enable the British public to sponsor and host Ukrainian refugees to come to the UK.  You can read more about the scheme on the government website. We use the term “sponsor” for those who sponsor a visa application and “host” for anyone offering their property to house Ukrainians.

Read the Government’s guide for Sponsors and Hosts here:  Homes for Ukraine: sponsor guides - GOV.UK (www.gov.uk).

Accommodation

Hosts with a spare room or separate self-contained accommodation that is unoccupied can come forward to help.

Accommodation must be available for at least 6 months, be fit for people to live in, and suitable for the number of people to be accommodated. This can be anything from an empty room to an unoccupied home, as long as it’s safe, heated and free from health hazards, and gives your guests adequate access to bathroom and kitchen facilities. As an example, providing a sofa bed in a living area would not be suitable as there must be a separate room to give the guests some privacy. Basic accommodation needs: Homes for Ukraine - GOV.UK (www.gov.uk).

Any council tax discounts you receive will not be affected if you sponsor and host Ukrainian guests in your home under this scheme.

If you rent, you should seek the permission of your landlord (written evidence of this will need to be provided). You’ll need to check with your landlord, freeholder or mortgage provider, and insurance company, about whether they’ve got any policies which you need to factor in. It’s important you think through any possible implications for your tenancy, mortgage, lease and insurance before your guest arrives.

You should also consider if the location of your accommodation is suitable in terms of easy access to services, for example, public transport, schools and shops.

For the host to be eligible for 'thank you' payments, the guest is expected to use the host property as their main home. 'Thank you' payments are not able to be made for properties which are a second or part time dwelling.

Application Requirements 

All new sponsors of Homes for Ukraine applications must be either British or Irish citizens or have indefinite leave to remain (ILR) in the UK and commit to a minimum 6-month sponsorship period.

To become a recognised sponsor, and to qualify for any payments and support, you will need to register with the Government Homes for Ukraine scheme. As part of this, you must be prepared:

• to be security checked
• for all members of your household to have their criminal record checked by the Disclosure and Barring Service (DBS)
• to obtain an Overseas Criminal Record Check if applicable (main host)
• for your accommodation to meet basic minimum criteria
• to be able to host for a minimum of six months
• to sign a declaration agreeing to the terms of the scheme
• consent to periodic visits to your guests 

New applications will not be eligible to receive "thank you" payments for hosting only close family members and partners.

You can read more on the government website.

Other Considerations

Additionally, you should give careful thought to your ability:

• to provide a safe environment
• to cope with young people and children, if offering to host families
• to host people who have suffered hardship and trauma.

How do I apply to be a sponsor?

To become a recognised sponsor, and to qualify for any payments and support, you must register on the Homes for Ukraine website, managed and run by the UK government. If you are interested in hosting Ukrainians on the Homes for Ukraine Scheme who are already in Suffolk, you can use the same application form.

As part of this process:

• you will be security checked
• all members of your household will have their criminal record checked by the Disclosure and Barring Service (DBS)
• your accommodation will be checked to ensure it meets basic minimum criteria

You can find guidance for sponsors on the GOV.UK website.

How do I find someone to host or sponsor?

There are three routes to finding a Ukrainian guest to sponsor.

Firstly, you may already know whom you wish to sponsor. If you already know an eligible Ukrainian person and have agreed to sponsor them, you can liaise with them directly to fill in their visa application together (please see below for more information on this process). There are no officially recognised methods for doing this, and care must be taken to ensure you are confident regarding who you are in contact with and to avoid sharing your personal information with unscrupulous people who may be seeking to exploit the current situation.

Secondly, there are a number of charities and non-government organisations working to match potential sponsors and guests. Once registered on the government site you may wish to approach a charity and register your interest with them. Please note that local charity Suffolk Refugee Support are not involved in registering offers of accommodation or matching hosts with refugees.

Find out more about linking with a guest on the GOV.UK website.

Thirdly, you may prefer to host someone who has already received their Homes for Ukraine visa and settled in Suffolk but now needs to move on. If you have registered your interest through the Government website Homes for Ukraine: record your interest - GOV.UK (www.gov.uk), Suffolk County Council will contact you when a guest is seeking accommodation in your area. If you already know the guest(s) you wish to host, please contact refugeesupport@suffolk.gov.uk

Sponsors/hosts who are closely related to their guests are not eligible for thank you payments. Therefore guests who are already in the UK and move in with a close family member are considered to be living independently.

Information about not meeting the requirements to sponsor a guest

In line with government guidance, Suffolk County Council will deem sponsors/ hosts as not suitable, and fail the DBS check and sponsor suitable checks, in the following circumstances:

• When all initial contact attempts are unsuccessful (3 telephone attempts and 1 email)
• When contact details for the sponsors/ hosts are invalid.
• If the sponsor/host is not aware of the application and has not agreed to sponsor/host the guests
• When the sponsor/host does not intend to accommodate the guest for at least 6 months.
• When the sponsor/host does not have full details of the guest(s) sponsored or give a satisfactory response about how they have met/the contact they have had with the guest(s) for them to agree to the guests living with them in their home.
• When sponsor/hosts do not engage with completion of checks (Property Inspection and/or DBS checks).
• There is evidence that the sponsor/host has a history of sponsoring multiple guests who have never lived with them or have arrived and left the sponsor before the 4-month check (high intake sponsors).
• There is evidence that sponsors/hosts have not provided the expected support and help to previous guests to adapt to life in the UK. See the sponsor guides for expectations on the gov.uk website.
• Sponsors make multiple applications to sponsor individuals/households, and the accommodation is unsuitable for housing the number of people the sponsor is planning to house
• When there is hostile, aggressive, or inappropriate communication with council staff from sponsors/hosts, or complaints or evidence of this from previous guests.
• The property owner or landlord has not given consent for the property to be used:
  1. Where sponsor is a tenant - the sponsor/host does not provide written landlord permission, or the permission submitted is not valid for the guest cohort
  2. Where sponsor is a family member/lodger and not the property owner or tenant so does not have authority to invite guests/sponsor visa applications

Find updated information about eligibility, safeguarding and DBS and accommodation checks on the Homes for Ukraine section of the Gov.UK website.

Once you have matched with a Ukrainian person or family that you wish to host, the following steps must be undertaken:

• Visa application(s) if your guest is not already in the UK
• Disclosure and Barring Service (DBS) checks
• Overseas Criminal Record Check (if applicable - see section below)
• Household and safeguarding checks
• Provision of Landlord permission (if living in rented accommodation)

These are not always done in the same order, but they must all be completed.

Visa applications

If your guest is not already in the UK, you or your guest must apply for a visa to enable them to travel to the UK. A separate form must be completed for everyone who wishes to be sponsored and is intending to travel. 

The visa application will ask for your personal information in order to confirm your identity and eligibility to be a sponsor. As much as we wish to believe everyone is genuine, there have been reports of people exploiting the current situation to commit identity fraud or apply for more visas than agreed with their sponsor. If you are providing your personal information to your guest to enable them to apply for their visa, or if you are offering your accommodation via a community group or other organisation, please make sure you know they are legitimate.

If you have concerns about sharing personal details, you may prefer to fill out the visa application form on behalf of the individuals you are sponsoring. To do this, you will need to ask them for their information. Read more about this or apply for a visa on the Government website.

Sometimes visas will be issued before other checks are completed. 

Disclosure and Barring Service (DBS) checks

Once you have registered as a host, your details will be downloaded by Suffolk County Council. The Council is then required to do a DBS check of all adults over 16 in your household, even if you have an existing certificate.

The process for this is as follows:

1. You will receive a call from Suffolk County Council to gather some initial information, including how many people over 16 years live in the host household. We aim to make this call within 2 working days of receiving your information.
2. You will then receive an email from the Community Action Suffolk DBS Service asking you to complete an online DBS checking form.
3. You will be asked to make an appointment via a Teams video call so that your ID documents can be verified.

There is a range of documents that each person will need to produce to verify their identity. Visit what documents do you need for a DBS check application? - DBS Checks to see a list of documents suitable for a DBS check. If all guests are adults who are not classed as vulnerable, we will undertake a standard DBS check. We will undertake an enhanced DBS + barring list check where any guests are children / aged over 65 / adults with identified disabilities/illnesses/learning difficulties.

We aim to undertake our checks before guests arrive whenever possible. If your guests have already arrived or are arriving imminently and your check has not yet been undertaken, please contact us at refugeesupport@suffolk.gov.uk and we will endeavour to prioritise your checks.

Additional Overseas Criminal Record Check

Suffolk County Council will be seeking additional checks on hosts who have lived overseas in the last 5 years.

Any Suffolk resident wishing to become a host, who has lived overseas and in the last 5 years is required to obtain an overseas criminal record check as part of our local checking process, prior to a guest taking residence with them. Only lead hosts need to obtain the certificate.

This check will need to be undertaken before Suffolk County Council making the ‘Thank you’ payments.

You can obtain your overseas criminal record check from the following areas of the gov.uk website:

Countries A to F 

Countries G to P 

Countries Q to Z

Cost of Certificate

The cost of the certificate is the responsibility of the applying host. Please note, further costs may be involved if translated copy is required. However, an un-translated version will require further time to process by Suffolk County Council.

On receiving the certificate, a copy should be sent via email to refugeesupport@suffolk.gov.uk.

Please include your Host ID for reference, this can be found in the subject of the confirmation email which will be sent to you after your initial telephone call with the Homes for Ukraine team member.

A complete copy of the certificate is required and must clearly show all pages for processing as part of your application.

Suffolk County Council, alongside its partner organisations, will continue to administer, process and pay for DBS checks.

Household and safeguarding checks

We will also check the suitability of your property. The process for this is as follows:

1. You will receive a telephone call from Suffolk County Council to collect information about your household and the property in which you will be inviting guest(s) to live in.
2. An in-person visit will then be undertaken by your local District & Borough Council who will ensure that your property meets the required standards including adequate smoke and carbon monoxide alarms, up to date gas and electrical certificates.

How we use your information

Suffolk County Council is committed to protecting your privacy and will treat an individual’s personal data in accordance with the provisions of the Data Protection Legislation. Your information will not be used for other purposes or supplied to third parties except in accordance with the law. Under the Data Protection Legislation, you have a number of rights regarding any personal data held by us in relation to this project. See our Homes for Ukraine Scheme privacy notices for full details.

Government guidance for sponsors for information about thank you payments is available here Becoming a sponsor: Homes for Ukraine - GOV.UK

How do I receive the monthly sponsor payment?

As part of the initial contact with sponsors, Suffolk County Council will be asking if you wish to apply for the monthly payment and, if so, will request bank details from the lead sponsor.

When you inform us that your guests have arrived a thank you payment claim form and declaration will be sent to the lead host. Please complete and submit this form if you wish to receive thank you payments.

Sponsors/hosts are not eligible to receive thank you payments where:

• The guest and sponsor/host are in a close family relationship.
• Necessary property and safeguarding checks have not been completed/passed
• Guests are being charged rent
• Accommodation is tied to the guest providing work

Any remedial actions needed to pass checks must be completed within 3 months of notification. If this timeframe is not met, the check will be failed, and the host will not be eligible to receive any payments.

How much will I receive?

SCC will fund an increase to the government rate by £25 (£375 per month).

We will offer an additional uplift of £150 to eligible hosts – payable when you have successfully hosted guests for at least 6 months (£525 per month).

You can opt-in to receive the uplift when you become eligible when completing the thank you payment claim form.

This is in recognition of the generosity of Suffolk hosts who have either continued to host the same guest(s) or have taken in new guest(s) after the initial 6-month period.

When will thank you payments start?

Government guidance and Suffolk County Council policy are that the payments can only start once the following checks have been completed:

• The sponsor's residential accommodation exists, has been visited and is suitable
• Written permission from your landlord has been provided (if you live in rented accommodation)
• The DBS checks have been submitted (this means that all relevant host household members have completed their details on the DBS link they are sent, SCC has been able to verify three forms of ID and submit applications for checks against registers and we have received the result)
• Any overseas criminal record checks required have been completed and received
• The host declaration has been submitted (as part of the thank you payment claim form)
• The refugee guests have arrived at the sponsor's accommodation
• A welfare check has been carried out, meaning that guests have been visited at their accommodation.

Payments are made monthly in arrears. Processing starts on the second Wednesday of the month (to make payment for hosting the previous calendar month) and may take up to a week to reach your bank account.

If your guests arrive with you before the middle of a month, the first payment will be made the following month. So, if your guest arrives on 2 May, you will receive your first payment in June. If your guests arrive after the mid-month point, your payments will start in the 2nd month after their arrival. So, if your guest arrives on 19 May, your first payment will be made in July.

When will my Homes for Ukraine thank you payments end?

Homes for Ukraine scheme Host "thank you" payments can be paid for the length of the guest(s) initial homes for Ukraine visa permission, whilst they remain with a host.

• Hosts can make a new application for thank you payments if their guest(s) apply to the Ukraine Permission Extension scheme – please see the next section for information about UPE thank you payments

When guests leave your hosting arrangement, or their Homes for Ukraine permission expires, final thank you payments will be calculated.

Thank you payments, due are calculated by counting each full calendar month from when your guest arrived, to when your guest leaves or their permission expires.

• Any days your guest is with you before the first full calendar month and any days after the last full calendar month are added together (including the day of arrival but not the day of departure) and if this totals 16 days or more, sponsors will be eligible to be paid for an additional month. The calculations are based on the last date the guest spent at the host property.

It is the responsibility of the host to inform Suffolk County Council that their guests have left the property.

If you should have any further queries do not hesitate to contact us directly at refugeesupport@suffolk.gov.uk

Government guidance for sponsors for the Ukraine Permission extension scheme can be found here Homes for Ukraine: Ukraine Permission Extension scheme - guidance for sponsors - GOV.UK

How do I receive the monthly thank you payment for guests the Ukraine Permission Extension scheme?

When your guest(s) Homes for Ukraine permission expiry is reached a new thank you payment claim form and declaration will be sent to the lead host. Please complete and submit this form if you wish to receive thank you payments.

If there are multiple guests living within a household, we will continue to make Homes for Ukraine payments until the last guest in the household Homes for Ukraine permission expires.

How much will I receive?

Payments for eligible UPE claims will be at the government rate of £350 per month.

When will thank you payments start for UPE?

The first payment will be made the month after the final Homes for Ukraine thank you payment has been made.

New accommodation checks for existing HfU hosting arrangements that transfer to UPE will not be required unless there is a change in guests hosted profile, or hosts have not had guests staying at the accommodation for over 1 year.

We will require a new DBS check to be completed by hosts if their guests include children or vulnerable adults, and the last DBS check completed was not within the last 2 years. Payments will not be withheld while the check is completed.

Payments are made monthly in arrears. Processing starts on the second Wednesday of the month (to make payment for hosting the previous calendar month) and may take up to a week to reach your bank account.

When will UPE thank you payments end?

A maximum of 6 thank you payments will be made while an application for UPE is in progress. If the guest/host is not able to provide evidence that UPE permission has been granted during this period thank you payments will cease.

UPE permission granted confirmation and expiry date will be obtained from guests via provision of a share code for their eVisa. Hosts should support their guests to provide this as soon as the outcome of an application is received.

When UPE permission guests leave the hosting arrangement (depart or their permission expiry is reached) thank you payments due to sponsors/hosts will be calculated by counting each full calendar month from when the guest arrived, to when the guest leaves. Hosts will receive a payment for the month of departure, irrespective of the date within the month that the guest(s) leave.

On 1 September 2025, the Ministry of Housing Communities and Local Government (MHCLH) have confirmed that after a guest’s 18-month UPE period, they can apply for another visa under UPE 2, for a further 24 months.

It provides further temporary permission for those who remain eligible and who apply before their current permission expires.

No ‘thank you’ payments would be paid under UPE 2. The long lead time before the discontinuation of thank you payments was designed to provide guests and hosts with time to plan and if needed, to secure independently funded accommodation.

To support this transition, Suffolk County Council’s Homes for Ukraine Team have been supporting guests by working with them to address any barriers they face to moving on into independent living.

We are encouraging hosts to have conversations with their guest/s about their next steps and work with them to develop a plan for their future.

If they wish to continue to support their guests in the long term, they could move to a more formal arrangement, for example, by renting a room in their home or another property they own:

• Rent a room in your home 
• Renting out your property

You can also find helpful information about housing in the UK on OPORA’s website. OPORA is a registered UK charity supporting Ukrainians in rebuilding their lives sustainably in the UK. They provide Ukrainian language information, support and emergency assistance.

In addition to the Frequently Asked questions below, we recommend you also familiarise yourself with the contents of our Information for Ukrainian Guests section.

Why won’t you let us use a sofa bed – or swap our living arrangements around so we can fit more people in?

We recognise that refugees are escaping dire conditions, and we will do everything in our power to accommodate as many people as possible – but we also have to ensure that living arrangements are realistic over a 6 to 12 month period for both hosts and guests. We want to ensure we are giving people a stable and safe refuge and not further change and upheaval in 2-3 months’ time when their cramped living arrangements – however well-intentioned – become untenable for either party.

For this reason, we are likely to refuse applications that rely on the use of sofa beds in living rooms, and/or where adults cannot have their own bedroom space. You can find out more about the Government guidelines we use for housing checks on the Homes for Ukraine: guidance for councils webpage.

I already have a DBS check, why do I need another?

Not all DBS checks are the same or they may be out of date. To ensure the safety of Ukraine guests we require all adults over 16 in the household, or another property being offered by the Lead Sponsor, to undergo an appropriate DBS check.

Will my council tax be affected?

Council tax discounts will not be affected if you host a Ukrainian household in your home. If you rent, you should seek written permission from your landlord. You’ll need to check with your landlord, freeholder or mortgage provider, and insurance company, about whether they’ve got any policies which you need to factor in. It’s important you think through any possible implications for your tenancy, mortgage, lease and insurance before your guest arrives in the UK.

Council Tax Disregard - Ukraine Permission Extension

Ukraine Permission Visa Holders are disregarded for the purpose of council tax only if they live in accommodation provided by a sponsor/host who is entitled to ‘thank you payments’ under Ukraine Permission Extension, and they previously held a Homes for Ukraine visa. If guests have moved into independent living, and no longer in a hosting arrangement, Council Tax payments would apply.

For further information please see updated guidance - Work and benefits: Homes for Ukraine - GOV.UK

I am a childminder, can I be a sponsor?

The Department for Education understands that some childminders in England are keen to join the many others who have signed-up to host people from Ukraine under the Homes for Ukraine scheme and Ukraine Family Scheme. Please advise your clients that you will have additional people in your home.

How does my guest receive their one off £200 arrival payment?

Once your guest(s) has arrived at your address, please email refugeesupport@suffolk.gov.uk and use the title ‘Refugee £200 payment’ in the subject line. Please provide:

• your name
• address
• name(s) of the refugee(s)
• refugee(s) personal UK mobile phone number
• refugee(s) contact email
• the date of arrival

Where there are children in the group, please provide the names of the children but include the email address or phone number of their responsible adult from the refugee group.

Arrival payments will be made directly to your guest(s). They will receive 1 e-voucher per person (for example, a parent with 2 children will receive 3 e-vouchers. They all look the same, so they will need to make sure that they open all 3 text messages or emails in order to access all 3 e-vouchers). The e-voucher link can be opened directly from the text or email; there is no need to download the Wonde app. If the text is not accessed within an hour of delivery, the link expires and it is then sent to the email address but if your guest has any difficulty opening the e-vouchers, please email us at refugeesupport@suffolk.gov.uk. 

The e-vouchers can be cashed at Post Offices, and your guest can choose to cash all three at the same time, or separately on different dates. Please note that it can take up to 3 working days for the Post Office computer system to be able to recognise and redeem the voucher number and provide the cash payment. This means, for instance, that any e-vouchers we request on a Friday are not live on the Post Office system before the following Tuesday.

What do I do if my guest(s) go on holiday or visit Ukraine?

Please notify refugeesupport@suffolk.gov.uk of the date the guests leave your property and the date of their return. If your guest is away for more than four consecutive weeks, in this instance, we will pause the thank you payments until your guest’s return. For more information, please see If your guest will be absent temporarily: Homes for Ukraine - GOV.UK (www.gov.uk).

Hosts providing childcare to guests with children. 

Hosts are under no obligation to provide childcare to guests who have children, and if childcare arrangements are agreed, these should not be prolonged or frequent.

In the event that the host takes responsibility for a guest’s children for more than 28 days the host must contact Suffolk County Council Homes for Ukraine team at refugeesupport@suffolk.gov.uk

How will you use my personal information?

Suffolk County Council is committed to protecting your privacy and will treat an individual’s personal data in accordance with the provisions of the Data Protection Legislation. Your information will not be used for other purposes or supplied to third parties except in accordance with the law.

Under the Data Protection Legislation, you have a number of rights regarding any personal data held by us in relation to this project. See our Homes for Ukraine Scheme privacy notices for full details.

Can my guest bring their pet(s)?

The bringing your pet to the UK from Ukraine guidance from the Government indicates that checks should have been made at the point of entry to the UK. However, we have become aware that some refugee guests have been able to bring their pets through without the checks being undertaken.

If your guests have met the requirements or have obtained a license from the Animal and Plant Health Agency (APHA) prior to travel, this will state whether the pet(s) needed to spend some time in quarantine or not. Please check and, if this is specified on the license, or if they did not obtain a license or comply with the requirements outlined in the above link prior to travel, please take photographs of any paperwork relating to the pet and contact Suffolk Trading Standards to discuss this as soon as possible on 01473 264859 (option 3) or e-mail trading.standards@suffolk.gov.uk during normal working hours. Outside of normal working hours please contact the Animal and Plant Health Agency, telephone: 03000 200 301.

Completing Ukraine Scheme Applications in the UK

Government update and guidance February 2024

Biometric Residence Permits (BRPs) and eVisa

Physical documents have been replaced with an online record of immigration status. This is known as an eVisa.

Guests will need to create a UKVI account to access their eVisa (if this has not already been completed as part of the visa application process) and share information about immigration status and conditions, such as right to work or rent in the UK, using the view and prove service. For more information visit Online immigration status (eVisa).

If your Guests need to provide biometric information

A permission letter might say you need to provide your biometric information once you’re in the UK.

If it does, you need to do this within 6 months of arriving in the UK.

Fill in the online form to start the process of providing your biometric information.

For further information see Move to the UK if you’re coming from Ukraine - GOV.UK

Ukrainian Family Scheme Visa

The Ukraine Family scheme was closed to new applications from 3pm on 19 February 2024.

Ukrainians wishing to join family members in the UK will need to obtain a visa under a different visa route. Please see the government website for further guidance on visas.

Ukraine Extension Scheme

The Ukraine extension scheme closed to all applications on 4 February 2025. 

Children born in the UK to Ukrainian nationals who have permission under the Ukraine Scheme are eligible to apply under the Ukraine Permission Extension Scheme.

Ukraine Permission Extension Scheme

Ukrainians and their eligible family members in the UK who have already been granted permission under one of the other Ukraine Schemes can apply for the UPE scheme before their existing permission expires.

The UPE scheme will continue to offer temporary sanctuary to Ukrainians and their eligible family members, be free to apply for and will:

• provide up to 18 months permission to remain in the UK

• provide the same entitlements to work, study, rent and receive benefits

Councils can pay thank you payments to sponsors/hosts of guests who were previously Homes for Ukraine permission holders during this 18-month UPE permission visa period.

For more information see the government published guidance here Homes for Ukraine: Ukraine Permission Extension scheme - guidance for sponsors - GOV.UK

Homes for Ukraine: Ukraine Permission Extension scheme - guidance for guests - GOV.UK

eVisas

Biometric residence permits and cards are being replaced with eVisas. Your guest will need to keep their BRP/BRC even after it expires. For more information you can visit the government website. 

Please note: external resources, tools and apps may not be accessible to users of assistive technology. Suffolk County Council has not checked and is not responsible for the content of third-party organisations, websites and apps.

How To Speak in Clear and Simple English to the Refugee in Your Home

English Unlocked provide communication courses for hosts of refugees which can support you to learn language techniques to help you better communicate with your guest. They run regular online workshops. Visit their events page to find out more or to sign up.

The Open University offers a free introduction to Ukrainian language and culture for hosts and those supporting Ukrainians.

Toolkits for sponsors

Organisations experienced in supporting new arrivals in the UK have produced toolkits to help new sponsors.

These toolkits give a general overview and advice about being a sponsor and a host:

• Barnardo’s: Advice for host families (PDF, 232 KB)
• NAACOM: Hosting good practice guide
• VITA Network

Be very clear with the guest when you would like them to leave, preferably in writing and giving them adequate notice of your requirements.

At 4 and 12 months after your guest arrival date you will be contacted by the Suffolk County Council Homes for Ukraine team. It is best if you can have the conversation with your guest(s) about what will happen at 6 months, 12 or 24 months in advance. You can then discuss the options which will include:

• guests finding a new host on the Homes for Ukraine scheme

or

• move to the rented sector.

You may be able to help find a new host through your friends, family, contacts at work, social groups, your local faith group or in the local Homes for Ukraine community group. If you are not aware of the local community group, please contact ukrainesupport@communityactionsuffolk.org.uk

You may be able to help with finding rented accommodation through your personal contacts. The Government have published a guide to help guests understand how to rent in England and there is also a note from Suffolk County Council on the rented sector.

If you have a property or annex you can offer for rent to your guest, be clear on the level of rent you will charge, who will be responsible for utility bills and Council tax, the usual amounts charged and draw up an agreement. Please note that if you charge rent you would not be eligible for the HfU host thank you payment.

Encourage your guests to be proactive and try to seek out new hosts or rented property. They can go back to Reset or the charity that matched them to you initially to ask, see Recognised Providers: Organisations who can help guests from Ukraine find sponsors in the UK - GOV.UK (www.gov.uk) to try to find a new host, or they can contact your District/Borough housing team if they need help with a deposit for a rented property.

For more information about the support available, please see the housing tab on the information for guests page.

Please ensure your guests tell Suffolk County Council by emailing refugeesupport@suffolk.gov.uk as soon as a new host property is found as property and safeguarding checks need to be completed on new Homes for Ukraine hosts before they move to the new host.

If your guests are struggling to find a new host, especially if they wish to keep children in the same schools, or 4 weeks before the notice end date, ensure they email Suffolk County Council at refugeesupport@suffolk.gov.uk, who will try to find a new host. The Council cannot guarantee to find a host in the location or timescale requested as it will depend on the availability of hosts, so we kindly ask for your patience on this.

Email refugeesupport@suffolk.gov.uk when you know what your guest(s) plan is and when your guest(s) moves out. It is the host's responsibility to inform Suffolk County Council Homes for Ukraine team that their guest has left the property. Your "thank you" payments due will then be calculated.

If you would consider hosting more Ukrainian guests, please let us know at: refugeesupport@suffolk.gov.uk

Welfare visits and accommodation plans

Suffolk County Council will conduct a welfare visit within 2 weeks of your guest(s) arrival. This is to ensure you have all the information necessary to support your guests. It is an opportunity to ask any questions you may have and we will outline the support available to you. 

Once you have hosted for 4 months, we will conduct another check. This is to ensure you are being supported and have everything you need. 

At 12 months we will check in with you and your guest. Again, this is to ensure you are well settled and answer any questions you may have about your guest's future, with a particular focus on your next steps. 

During this time we can offer your guest a tailored plan to help them look for independent accommodation. We use this plan to signpost them to support for housing, as well as help you plan for your next steps. Usually these start at the 4-month visit but we can start planning for your guest's future accommodation at any time during their stay.  

You will periodically receive emails to confirm your situation. For "thank you" payments to remain in place, these need to be completed within 7 days of receiving them.

If at any time you would like to speak to a member of the Homes for Ukraine team, or have any concerns about a guest please email refugeesupport@suffolk.gov.uk

Protecting Ukrainian refugees from the risk of trafficking and being exploited on their arrival in the UK is a priority for councils. The following information aims to help you to be able to spot the signs of exploitation and to know how you can report any concerns.

• Modern Slavery (54KB)
• County Lines (142 KB)