Children and Young People’s Emotional Wellbeing Hub (East and West Suffolk)

Information, advice and support for anyone concerned about the emotional wellbeing and mental health of a child or young person aged 0 to 25 years.

If you need urgent mental health crisis support,

  • call NHS 111 and press option 2 for 24/7 mental health crisis support, for anyone of any age.

  • contact the Samaritans

  • call 999 if it's a life threatening emergency

NHS Hub logo reading 'Children and Young People's Emotional Wellbeing Hub'

What is the Emotional Wellbeing Hub?

The Emotional Wellbeing Hub provides information, advice, and guidance to families and young people in East and West Suffolk, who are worried about the mental health of a child or young person aged 0-25 years, or if you're a young person experiencing emotional wellbeing difficulties.  

You can make a referral to the Emotional Wellbeing Hub to access CAMHS (Children and Adolescence Mental Health Services).

How to contact the Emotional Wellbeing Hub

Call the Emotional Wellbeing Hub helpline on 0345 600 2090 and choose between the following options:

Option 1 - To speak to Barnardo's if you need general emotional wellbeing information and guidance - your query is not about making or chasing up a referral. (The Barnardo's phoneline is open Monday to Friday, 9am to 5pm).


Option 2 - To speak to the Emotional Wellbeing Hub Team if your call is more urgent, is about a referral to CAMHS, or being accessed for specialist mental health support. (Open Monday-Friday, 9am to 3.30pm).

Please note due to staffing shortages we have had to reduce our opening hours. We apologise for any inconvenience, and hope to resume normal working hours (Monday -Friday, 8am-8pm) as soon as possible.

Making an online referral to the Hub

For more information and to make an online referral go to the Emotional Wellbeing Hub page on the Emotional Wellbeing Gateway website

The Emotional Wellbeing Gateway website also has information and advice pages on common mental health issues, and you can search for support services throughout Suffolk.

The Emotional Wellbeing Hub are now working with Barnardo's

Now when families and young people contact the Emotional Wellbeing Hub helpline they are given a option to access an additional support service through a new Barnardo's phoneline service.

The new Barnardo's phoneline service is currently being trialled to help guide families and young people who contact the Emotional Wellbeing Hub helpline looking for general wellbeing information, guidance, and resources to address common emotional wellbeing issues, such as, anxiety, low mood or stress, or if they are looking for self-help support to stay emotionally well, or need help signposting to useful support services.

The additional Barnardo’s phoneline service has been created to help provide a quicker and more resourceful service to families contacting the Emotional Wellbeing Hub helpline. Allowing the Emotional Wellbeing Hub staff to focus on callers that need more urgent referral and assessment support.

How to contact the Barnardo's Phoneline Service

Parents and carers and young people can contact the Barnardo's Phoneline Service by calling the Emotional Wellbeing Hub helpline on 0345 600 2090 and press option 2.

If you live in Lowestoft and Waveney

The Emotional Wellbeing Hub service is only available to children and young people, families who live in East or West Suffolk. If you live in Lowestoft and Waveney contact the Just One Service which is the equivalent service in this area of Suffolk.

Other wellbeing support services for children and young people

Young People can find emotional wellbeing support, information and advice on The Source website and through Kooth online counselling service.

Find a list of all other help and support available.

Wellbeing support and resources for parents and school staff

For advice on challenging emotional wellbeing issues in children and young people, such as anxiety and low mood, please take a look at the information and online workshops available on the Emotional Wellbeing Gateway and Wellbeing in Education websites. For support for children with SEND go to the Local Offer website: