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Deferred payment agreements

Find out if deferred payment agreements are right for you, and what you need to know if you choose to apply.

A deferred payment agreement allows you to use the value of your home to pay for care in a residential or nursing care home or extra care housing.

The arrangement may help you if you either:

  • have capital and savings over £23,250, and you own a property, but you cannot afford to pay the full weekly charge
  • do not want to sell your home, and most of your capital is tied up in your home

We usually consider applications for a deferred payment agreement if you have:

  • recently moved into a residential or nursing care home, or you are planning to do so
  • funded living in a care home so far, but your savings have fallen below £23,250, and you still own a property

We can also consider a short-term arrangement. For example, if your property is up for sale but you have not yet found a buyer, or you're waiting for the sale to complete.

The Money Advice Service provides more information about deferred payment agreements.

Before you apply

We recommend that you speak to an independent financial adviser who specialises in long-term care costs planning. You can find advice from Money Service Advice on choosing a financial adviser.

Contact Customer First to assess that the care home you are living in or moving to, is suitable to meet your needs.

You must register your property with the Land Registry if you have not done so already.

You must have the mental capacity to understand and enter into the agreement. Otherwise, have a legally appointed person who can do this on your behalf, such as a power of attorney.

Read our frequently asked questions about deferred payments (PDF, 67KB) for more information.

How to apply

Contact the Deferred Payment Agreement (DPA) team for more information or to request an application form:

Complete the deferred payment agreement application form (Word, 26KB).

Post the application form to:

DPA Team
Financial Inclusion and Advice Service
Beacon House Landmark Business Park
White House Road

Contact us

Find out how to contact Customer First quickly and securely using live chat.

You can also find options to help yourself online, and phone us if needed.