Apply for housing related support

How to apply online for housing related support or update your existing application.

You can apply for housing related support services online, however, you will only be able to apply for supported accommodation services from 11 February 2022.  After this date, referrals will no longer be accepted for Community Support i.e. support in your own home.

Before you start 

To complete the application you need to:

  • live in or are moving to Suffolk
  • understand that your information will be shared confidentiality with other relevant organisations (find out more in our privacy notice)
  • have the persons agreement if you’re applying on their behalf

You'll need to answer questions about:

  • your current housing situation
  • any financial issues contributing towards your housing problem
  • your mental and physical health
  • drug and alcohol use
  • offending history

The answers help us identify the support you need and directs you to alternative support.

It’s important that you tell the truth. Any errors will delay your application.

If you need help filling in the form, ask your:

  • housing association
  • support agency
  • professional that you're working with
  • family or friends
  • district or borough council

You can find your local council using the postcode checker on GOV.UK.

You can apply for housing related support online but will only be able to apply for community support until 11 February 2022.

Give yourself enough time to apply

It takes up to 30 minutes to complete this application.

For security reasons the form will timeout after 45 minutes.

You’re not able to save your progress and come back to it later.

Proceed to apply for housing support

but will only be able to apply for community support until 11 February 2022.’


Do not re-apply to update your application. This will delay your existing application.

To make changes to an existing application or for an update on your application contact us by:

We’ll use the information you’ve provided to decide what type of support you might need.

If you need support where you currently live

Your information will be given to our community support provider Home Group up until 11 February 2022 when referrals to them will stop.  They will continue to process referrals made prior to 11 February until 31 March 2022.

They'll contact you as soon as possible to complete an in-depth assessment looking at your housing needs and how they can support you.

If you need support in supported accommodation

You'll be added to our waiting list.

One of our accommodation providers will contact you if a place becomes available.

You may be contacted by the HRS Gateway Team to clarify your details or to discuss other possible routes of support.

Due to high demand we can’t guarantee support accommodation for everyone on the waiting list.

It’s quicker and easier to apply online.

If you need help filling the form in try asking your:

  • friends and family
  • district or borough council housing team
  • housing association or landlord
  • support agency or someone that is working with you, like a social worker or health care professional

If none of those people can help you can contact us by:

Referral agencies must use the online form.