Homelessness and housing support

What to do if you’re at risk of becoming homeless, you’re already homeless or need emergency accommodation for tonight.

Support in rented or mortgaged accommodation

Our contract with the community support provider Home Group will end on 31 March 2022 and will not be extended beyond that date. Referrals to this service will only be accepted until 11 February 2022.

You can get help from a support worker and other agencies to help solve your housing issues if you’re:

at risk of being evicted
behind with paying your rent or mortgage
struggling with budgeting, paying bills or finding it hard to manage your home
at risk of losing your home for any other reason

Find out how to apply for housing related support.

Help with supported accommodation

The supported accommodation service will continue beyond 31 March 2022 and applications can be submitted as normal through the “how to apply” pages.

You can apply for supported accommodation if you have extra support needs. These could include:

mental health
alcohol and substance misuse
criminal convictions

You’ll also need to be either:

sleeping rough
sofa surfing
in emergency accommodation 
have been asked to leave your current accommodation and have nowhere to go

Any accommodation found will be in a hostel, a shared house or similar in Suffolk.

You’ll need to pay for accommodation with benefits, Universal Credit or your own funds.

Find out how to apply for housing related support.

Homelessness support

If you’re already homeless contact your local district or borough council:

If you meet  immigration and residence rules, they must try to help you find somewhere to live.

You can use the postcode checker on GOV.UK if you’re not sure who to contact.

If you see someone who is homeless and needs support, use StreetLink to alert local services.

Someone who's under 18

If you need emergency accommodation call 0808 800 4005 to speak to Suffolk County Council Customer First or the Emergency Duty Team (evenings and weekends).