Home First

Care services provided to someone who has been referred by a health care professional and is returning home from hospital.
Home First Web Banner logo and three happy looking care workers

Kick-Start a Career in Care with us today and receive £750 bonus.

We are recruiting in your area, apply now at: Home First Jobs - Suffolk Jobs Direct.

You can only use Home First if you have been referred by a health care worker (for example, hospital staff or a care worker) and are returning home from hospital.

Helping you stay independent

Home First is our in-house reablement support service regulated by Care Quality Commission. 

It provides a period of reablement, which is provided in the person's own home and is a goal focused intervention that involves intensive, time limited assessment and therapeutic work over a period of up to 6 weeks (but possibly for a shorter period). It involves a process of identifying a person's own strengths and abilities by focusing on what they can safely do instead of what they cannot do.

Two women sitting chatting in a living room.

Here at Home First, reablement is seen as a core element of intermediate care that:

  • promotes faster recovery from illness
  • prevents unnecessary acute hospital admissions and premature admissions to long-term care
  • Supporting people to regain independence following a hospital stay
  • supports timely discharge from hospital
  • maximises independent living and reduces or eliminates the need for an ongoing care package
  • avoid people from moving into a care home before it's needed

Following an initial assessment, meaningful functional goals and outcomes are discussed and developed with you, to promote wellbeing, autonomy, independence and choice. It aims to ‘enable people to be and to do what they have reason to value’.

Home First staff are here to support you with meeting your daily living tasks such as:

  • meeting nutritional needs
  • supporting with personal hygiene needs
  • working alongside other professionals such as: occupational therapists (OTs) and Physiotherapists to improve mobility and confidence
  • increasing social interaction through use of digital equipment
  • supporting with medication

What Home First can do for you

Training

Professionally trained Reablement Support Workers, who have Disclosure and Baring Service (DBS) clearance, provide the service in a manner that meets the needs of the customers as initially defined in their individual Care Plan.

Ongoing training of staff is regularly reviewed through staff supervision, observations and Performance Development Reviews.

Staff working within the prison environment will be subject of clearance by The Home Office and controlled whilst working within these establishments by the Prison Governor/ Custody Manager or their representative.

Reablement Support Workers 

Must undertake an induction, care certificate, and a range of training courses including mandatory core training before completing their Qualifications and Credit Framework (NVQll) (QCF) Diploma in Health and Social Care Level 2.

Team Leaders

All hold QCF or NVQ III or equivalent qualification and are Risk Assessor trained.

Home First Managers

All have a minimum of NVQ IV or equivalent qualification (or are working towards it).

Useful information

Suffolk InfoLink is Suffolk County Council’s website of community organisations, health and care information, housing, money, transport and learning advice.

Customer First is for all social care advice and referrals. It’s normally quicker to contact them via webchat on the Customer First page. They can also be contacted on: 0808 800 4005 or by email: customer.first@suffolk.gov.uk

The Care Quality Commission monitor, inspect, and regulate health and social care services. We are regularly inspected by them; all the results are published online. They can also be contacted on: 0300 061 6161.

The Care Coordination Centre is a contact centre that provides 24/7 support for patients and referrers across Suffolk. The team offer short-term rehabilitation as well as equipment and care which could help going to hospital. They can also can be contacted on: 0300 123 2425.