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Carers assessments

You can request a carer's assessment to get more support in your role supporting or looking after someone.

What is a carer's assessment?

A carer's assessment is a conversation which helps to works out what help you may need to support you in your role as an unpaid carer.

The assessment/conversation is a chance for you to discuss how your caring responsibilities affect you.

Any carer in Suffolk who appears to have needs for support can have an assessment by Suffolk County Council. At times this is done by our Trusted Partner Organisations on our behalf, including Suffolk Family Carers.

How it works

The assessment/conversation will cover:

  • your caring role
  • whether you're willing and able to carry on providing care
  • whether your caring responsibilities have an impact on your wellbeing
  • your feelings about caring
  • your physical, mental and emotional wellbeing
  • how caring affects your work, leisure, education, wider family and relationships
  • what you would like to achieve in your day-to-day life
  • whether you need any support
  • whether you qualify for any help from the council

How to request a carer's assessment

You can request a carer's assessment by contacting Adult Social Care (Customer First). 

Preparing for your assessment

You might want to think about the following things:

  • do you get enough sleep?
  • is your health affected by caring?
  • can you leave the person you are looking after?
  • are you worried about having to give up work?
  • does caring affect your wellbeing and relationships with others?
  • do you get enough time for yourself?
  • are you worried about other commitments which are being affected by your caring role?

Eligibility for a carer’s assessment

  • All carers are entitled to an assessment of need (under section 10 of the Care Act 2014), regardless of their nationality or immigration status. However, services provided under section 20, are subject to eligibility criteria. These services are not available to people who are unlawfully present in the UK - which is why it is important for us to verify your immigration status as part of your carer’s assessment.
  • This part of the eligibility assessment is explained in the Care Act 2014. Section 21(4) prevents local authorities from providing care and support to a person who is subject to immigration control, hence the nationality and immigration status of the carer must be established. In Suffolk, nationality is checked by providing identity documents which show nationality such as birth certificate, passport etc. If such documents are not readily available, certain checks can be carried out to ascertain nationality or immigration status which requires further information such as place of place and names at time of birth or parents’ names and their places of birth.

It may also be a good idea to make a list or keep a diary, of everything you do to assist the person you support.

After your assessment

All the information gathered during your assessment will help us decide whether you have eligible needs for support from us. We do this by using the national eligibility criteria for carers. Read page 2 to 9 of the national eligibility criteria for more information about carers assessments and eligibility.

If you have eligible needs, we'll agree with you what outcomes/needs you want us to meet or wish to achieve.

We can meet your eligible needs by providing:

If you do not have eligible needs, we can still support you by providing:

Contact us

Find out how to contact Customer First quickly and securely using live chat.

You can also find options to help yourself online, and phone us if needed.