The UK Met Office has issued a Yellow warning of thunderstorms from 4am to 11am on Saturday 19 July.
If you see a highway emergency, such as a fallen tree or significant flooding, please call 0345 606 6171.
Find out more about this weather warning for Suffolk, including how to prepare.
This service is not available for students.
For full details of the schools mail service see: Schools mail service
To request a schools mailbox see: Request a school mailbox account | Suffolk County Council
To request the deletion of a mailbox see: Request to delete an O365 mailbox | Suffolk County Council
Please email the completed form to ITServicedesk@suffolk.gov.uk
If you've forgotten your Schools Mail password, your account is locked, or you want to change your password, you can use the Schools Mail Password Management tools (if you've already registered for this service).
For more details about the Schools Mail Password Management service, contact itservicedesk@suffolk.gov.uk and request the user guides.
If you can't use the password management service, complete the request form for a Schools Mail password reset and email it to itservicedesk@suffolk.gov.uk for a password reset.
If you've lost or changed your MFA device, for security reasons you need to complete the request form for a Schools Mail MFA reset and email itservicedesk@suffolk.gov.uk for a MFA reset.
The schools mail service implements transport layer security (TLS) as standard between the school and Suffolk County Council. For Schools using the service the following applies:
Secured in transit – When most email is sent or received using modern email systems the messages are secured in transit by default using TLS, however this is not guaranteed, and it may be sent unencrypted. Configurations can be implemented by Suffolk IT to ensure email is always sent secured in transit or a per recipient email domain basis (i.e. who you are sending to). If the messages cannot be secured in transit the message will not be sent. It is important to note that this is implemented on a domain basis and will not work with public mail services like Gmail or Hotmail.
Secured in content – OME is not currently configured as part of the schools’ mail service, but is something that we are looking at.
Email stored on Microsoft’s email servers is always encrypted at rest. If an Outlook client is being used to access email in Office 365 and the client is configured to download or cache email on the local PC/laptop, a hard disk encryption product is required. This is not provided as part of the schools’ mail service.
This service is purchased annually on a 12-month rolling contract. In order to withdraw you must inform us in writing no less than 30 days before the renewal date.
If no notification to cease has been received, the service will continue, and the school/ academy will be charged for the full year. No refunds will be given for the remainder of the service if notice is submitted after the renewal date.