We highly recommend that all members of staff are aware of the emergency procedure for your building.
We suggest printing out the emergency numbers on this page, and preferably making a note of the MPAN or MPRN numbers specific to your building, and posting them in a communal area.
Please feel free to contact us if you need help with identifying your MPAN or MPRN numbers.
If you've lost the supply of electricity, gas, or water to your property, or think you can smell gas, use the emergency telephone numbers below.
| Type of supply | Emergency contact | Phone |
|---|---|---|
| Gas | National Grid | 0800 111 999 |
| Electricity | UK Power Networks |
0800 316 3105 0333 323 2105 (for mobiles) |
| Water | Essex and Suffolk Water |
0345 782 0999 0800 526 337 |
| Water | Anglian Water | 0345 714 5145 |
These are the phone numbers you need if you've run out of fuel.
| Type of fuel | Supplier | Phone |
|---|---|---|
| LPG | Calor Gas | 0870 240 8240 |
| Woodfuel | English Wood Fuels | 01664 898 098 |
| Oil | Certas Energy | 0800 085 2314 |
Further information
If you have a gas leak or gas emergency, visit the National Grid or Corona Energy websites.
In the event of an electricity power cut, or other electrical emergencies, visit the UK Power Networks website.
If you have a non-urgent fault or query with your energy supply equipment, contact the Property helpdesk or the Energy Team on the numbers shown below.
If you urgently need assistance out of hours you can call Paul Bonello on 07703 231188.
For advice about how to investigate high water consumption or a water leak, download information on how to investigate high water consumption/water leaks (PDF, 174KB)
Contact us
| Area | Emergency number | Non-emergency number |
|---|---|---|
| Coastal, Ipswich and Lowestoft and Waveney Localities | 07771 943574 | 01502 534333 Monday to Friday, 8am to 4:30pm |
| Central, South Suffolk and West Localities | 07880 555668 | 01284 758680 Monday to Friday, 8am to 4:30pm |
The contents of this page are intended for general information only and should not be relied on as forming a binding commitment on the council.