The cookies we currently use are:
- Google Analytics and Siteimprove for providing details about visitors, how people navigate the site and what pages are visited more than others
- Medallia for tracking what page you are on when you submit feedback to us, so we can easily check what your problem was
Cookies are regulated by the Information Commissioner's Office (ICO). They have four categories of cookie which are listed below. We've also categorised our two cookies so you know what they are.
| Cookie category | Cookies in use | Notice for users |
|---|---|---|
| Category 1 (Strictly necessary cookies) |
None | These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like shopping baskets or e-billing, cannot be provided. |
| Category 2 (Performance Cookies) |
Google Analytics |
These cookies collect information about how visitors use a website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore, anonymous. It is only used to improve how a website works. |
| Category 3 (Functionality cookies) |
Medallia |
These cookies allow the website to remember choices you make (such as, your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised, and they cannot track your browsing activity on other websites. |
| Category 4 (Targeting or Advertising cookies) |
None |
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website, and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. |
Our cookies message should only be displayed on your first visit to our website. If the message is still showing when you return to the site on the same computer, our cookies may not be being stored on your computer.